About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Microsoft Cloud Sales Operations Specialist will serve as the contract and financial subject matter expert for our company’s Microsoft Cloud Solution Provider (CSP) agreements. The Microsoft Cloud Sales Operations Specialist will collaborate with Microsoft, internal sales teams, and accounting teams to successfully onboard the agreement, manage subscriptions, process billing orders, and resolve billing issues for our customers and partners.

Role Description

• Ensure accurate and timely posting, maintenance, and updates of CSP templates and related customer information

• Support sales teams and customers with onboarding, account setup, and ongoing subscription management in Microsoft Partner Center

• Generate, distribute, and track customer signature forms and welcome communications

• Assist customers with accepting Reseller and GDAP requests, and confirm proper tenant relationships are established

• Provision licenses and manage entitlements for new and existing customer agreements

• Collaborate with internal teams (Contracts, Service Desk, WebAdmin, AX, technical) to resolve system issues, onboard customers, and enhance process efficiency

• Respond to customer and sales inquiries regarding terms and conditions, billing, license provisioning, and account transfers

• Manage and update billing tables, process monthly orders, and address payment disputes to ensure accurate invoicing and customer satisfaction

• Identify opportunities for process improvement, automation, and expanded system capabilities

• Report on workflow compliance and collaborate with cross-functional teams to drive efficiency and support evolving customer needs ​

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions.

• Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.

• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

• Forward Thinking: Can identify potential future trends or needs, propose proactive solutions, and take action without explicit instructions.

• Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions.

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Critical Thinking: Can analyze and interpret data to inform decision-making, and propose solutions based on logical reasoning.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Pr