Sr. Client Sales Development Manager

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

 

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.

Overview

Blackhawk Network is where innovation meets opportunity, as a global leader in branded payments and prepaid products, Blackhawk Network specializes in pioneering solutions that empower businesses to engage and reward their customers with unparalleled flexibility and convenience. At the heart of our success lies the pivotal role of our Sr. Client Development Managers, who serve as the driving force behind forging and nurturing crucial relationships with our enterprise clients. With a focus on our clients operating reality, delivering solutions to meet our client’s objectives by delivering tailored solutions and fostering long-term partnerships. Our sales representatives play an instrumental role in propelling our mission forward. Join us in shaping the future of payments and unlocking endless possibilities for businesses worldwide.

 

Responsibilities

Relationship Building and Client Development Sales Execution

• Develop and nurture strong relationships with existing partners.
• Be the primary point of contact for client organizations, ensuring exceptional service and support.
• Proactively engage with partners to understand goals, challenges, and opportunities.
• Monitor client performance and satisfaction, proactively addressing any issues or concerns.
• Drive revenue growth through upselling, cross-selling, and innovative partnership strategies.
• Ensure contractual obligations are met and compliance standards are upheld.

Strategic Planning

• Collaboration to develop strategic plans for each client, aligning objectives, and initiatives.
• Identify new partnership opportunities that align with the company goals and market trends.
• Analyze market dynamics and competitor activities to inform strategic decision-making.
• Leverage data and metrics to measure performance, track progress, and identify areas for improvement.

Communication and Collaboration

• Facilitate effective communication and collaboration between internal and external parties.
• Conduct regular meetings, presentations, and business reviews with clients and internal stakeholders.
• Coordinate cross-functional initiatives to deliver comprehensive solutions that meet client’s needs.

Industry Expert

• Stay informed about industry trends, regulations, and technological advancements relevant to the payments landscape.
• Provide insights and recommendations to internal stakeholders and partners based on market intelligence and competitor analysis.

Key Performance Indicators

Revenue Growth: Achieve and exceed revenue targets through strategic partnerships and sales efforts.

Partner Satisfaction: Maintain high client satisfaction levels, as measured through feedback surveys and retention rates.

New Partnership Development: Successfully onboard new programs to expand the partnership portfolio.

Relationship Strength: Measure the strength and depth of relationships with key clients through qualitative and quantitative assessments.

Qualifications

• 8+ years of proven track record of success in relationship management, preferably within the payments industry.
• Strong understanding of payment processing technologies, trends, and regulatory environment.
• Exceptional communication and negotiation skills, with the ability to influence and persuade stakeholders at all levels.
• Strategic thinker who can identify opportunities, develop actionable plans, and execute effectively.
• Results-oriented mindset, focusing on driving revenue growth and achieving business objectives.
• Collaborative team player who can work effectively across departments and functions.
• Analytical skills t