Client Services Supervisor

Typical Working hours: Mondays to Fridays, 9:00 AM to 6:00 PM

Lead Workplace Operations and Team Performance

SPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships.

This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities.

Why This Role Matters

This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.

What You’ll Do

Operations & Workplace Support

• Oversee daily workplace operations and ensure service expectations are met
• Maintain operational procedures and identify opportunities for process improvement
• Monitor KPIs, SLAs, and monthly reporting metrics
• Serve as an escalation point for operational, facilities, and technology-related issues

Team Leadership & Development

• Supervise, coach, and support onsite team members
• Assign responsibilities, communicate priorities, and provide performance feedback
• Assist with onboarding, training materials, and team development initiatives

Client & Vendor Coordination

• Support client relationships through regular communication and business reviews
• Manage vendor partnerships and monitor service delivery expectations
• Address service concerns and implement solutions when needed

Financial & Administrative Oversight

• Support payroll, billing, accounts receivable, and reporting deadlines
• Assist with account budget forecasting and financial tracking
• Maintain operational performance aligned with business objectives

Compliance & Standards

• Maintain knowledge of workplace policies and complaint escalation procedures
• Ensure adherence to company procedures, safety practices, and workplace standards

What You Bring

• Strong leadership and communication skills
• Client-facing experience and relationship management abilities
• Strong organizational and problem-solving capabilities
• Ability to prioritize tasks and manage competing deadlines
• Proficiency with Microsoft Office Suite
• Ability to work independently and lead within a service-driven environment

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• 3–5 years of experience in workplace services, office operations, facilities, or related environments
• 2–4 years of leadership experience managing teams of varying sizes
• Previous supervisory experience preferred
• Experience supporting workplace technology, facilities, or operational workflows preferred

Physical Requirements

• Ability to lift and move items up to 50 lbs. as needed
• Ability to walk, stand, and move throughout the workday

Travel: None / Negligible