Customer Service and Sales Representative

OneTouch Direct is not your typical Call Center. Founded in 1998, we have transformed into one of the most prominent providers of contact center solutions nationwide. Partnering with Fortune 500 companies, we deliver exceptional products and services, fostering a supportive internal culture.

We are excited to welcome a Customer Service and Sales Representative to our team! In this dynamic role, you will be the frontline ambassador for our brand, engaging with customers, resolving issues, and identifying sales opportunities to enhance customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide high-quality customer service while accurately diagnosing customer needs.
• Promote and sell products and services tailored to customer preferences.
• Resolve issues efficiently while maintaining a positive customer experience.
• Document interactions and maintain accurate customer records.

Requirements

• 1+ years of experience in customer service and sales preferred, but not mandatory.
• Strong communication skills, both verbal and written.
• Proficient in computer usage, including CRM systems and Microsoft Office Suite.
• Ability to handle multiple inquiries and adapt to changing situations.
• Positive attitude, with a commitment to excellent customer service.
• Team player who thrives in a collaborative environment.

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment