INTERN - Field Service Quality Business & Data Analytics

Subaru of America, Inc.’s Internship Program provides a valuable opportunity for students to gain real-world experience related to their major.  Interns have the chance to work on meaningful projects, collaborate with professionals, and develop skills that will be beneficial in their future careers.  It’s an excellent way to jump-start their career and enhance their skillset, making them more marketable in their field of study. The Advanced Quality Assurance internship is for students pursing a Bachelor’s Degree with a major in Automotive Industry Management, Business Management, Business Analytics, or Project Management.

Course of Study

Pursing a bachelor’s degree or MBA with major in Automotive Industry Management, Business Management, Business Analytics, or Project Management

Term

• 1 year in length [37.5 hours per week during the summer; ~18-25 hours per week during school year]

• Internship to begin in May and end the following May

• Location – Subaru Headquarters in Camden, NJ
• $20 an hour (undergrad)

Qualifications

• Current Juniors OR Seniors planning to pursue a Master’s Degree OR students currently enrolled in a Master’s Program (expected graduation date between 5/2027 and 12/2027)
• Must be an active student for the entire length of internship
• Previous internship or work experience preferred

Skills

• Excellent interpersonal and communication skills 

• Ability to work both independently and in a team environment

• Passion and basic knowledge or capacity to learn about automobiles and the industry
• Business and data analytical skills a must
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

• Must be able to handle multiple projects and competing deadlines

• Working knowledge of Power BI and Power Automate a plus.

Responsibilities

• Gather and compile data from multiple systems to create district composite reports for designated (East, Central, West) region Service Quality Managers (47 total district managers) on a weekly basis

• Special ad-hoc assignments requiring creativity and heavy analytical skills, MS suite expertise (especially Excel and Power Point)

• Assist in the research, preparation, production, and delivery of departmental presentations

• Assist in analyzing performance of automotive safety recall completion data

• Research warranty trends and analyze automotive safety recall process deviation

• Assist in the preparation of presentations and meetings (i.e., Inter-departmental presentations, training sessions, and others)

• Assist with warranty pre-authorization processing

SUMMARY

Subaru of America’s Field Service Quality department is a fast-paced and exciting environment that provides an opportunity to experience business operations on a local and national level.  This position supports the District Service Quality Team, with reporting and analysis, and provides visibility throughout all areas and levels of the organization.  Research and deliverables must be accurate and consistent.  The ideal candidate would be able to understand the big picture without losing attention to detail.  Creative thinking, analysis, content production, and intermediate automotive skills are a plus.