Associate, Content QA

Company Description

About Us:

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Operations and Technology is a global organization that provides enterprise technology, operations, engineering, and facilities management services to NBCUniversal’s businesses and offices in the Tri-State area, London, Los Angeles and Miami.  This is inclusive of the company’s owned studio and post-production operations servicing television and film, including the network operating centers in Denver, New York, and New Jersey.  In addition, global security and the global real estate portfolio (including the management and development of the Universal Studios property in Los Angeles) sit within the organization.

Job Description

We are looking for a Content QA Associate to help support our rapidly growing streaming video catalog. You’ll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.

The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they’ll play a part in your day-to-day work.

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

Essential Responsibilities

• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines
• Perform validation and content presence checks across a multitude of device platforms, including: mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

Qualifications

• Associate Degree or equivalent work experience.
• Minimum 1+ year of experience with:
  • Content quality assurance testing, protocols, techniques and governance
  • Streaming apps on digital platforms and consumer products
• Working knowledge of:
  • Content management system (CMS) publishing workflows
  • Multi-language asset content delivery and QA
  • Research and consulting on publishing procedures, administration protocols, and industry trends
• Familiarity with:
  • Database management and API delivery specifications & workflows
  • Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
• Ability to work remotely while based out of Universal City, Los Angeles, CA
• Must be willing to work evenings, weekends, extended hours or holidays as needed

Desired Characteristics

• Television entertainment industry experience preferred
• Interest in linguistics and languages a major plus
• Excellent and effective communication and collaboration skills
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
• Experience working with numerous teams across large organization

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute f