Manager Regional Field Services

Job Summary

Are you a leader ready to grow your skillset and make a real impact? Do you thrive on motivating teams to exceed customer service expectations? Are you passionate about helping others achieve goals that support meaningful green initiatives?
If so, Medline Renewal is looking for you. Join a team where leadership, purpose, and sustainability come together. Let’s make a difference—together.
Job Description Summary:
Responsible for medical device collection programs in hospitals throughout a defined region.

Responsible for all implementation phases, collection systems, day to day operations for field employees, fiscal responsibility and overall program maintenance.

Job Description

Job Description

MAIN RESPONSIBILITIES:

• Liaison with hospital staff to coordinate ‘Go Live Days’ for launching the reprocessing program. Pre-launch activities include site assessments, creating action-item timelines and staff education.
• Create routes and schedules in order to utilize Field Service Representative’s (FSR) time as efficiently as possible. Analyze Distances / Drive-Time / Labor Hours needed, in order to allocate FSR assignments proportionately.
• Quantify time necessary for FSR to properly execute Device Collection duties in accordance with Medline ReNewal’s mission statement. Communicate labor needs to leadership and Human Resources for appropriate talent acquisition.
• Educate hospital staff (through formal In-Services, huddles or as opportunities arise) on the reprocessing program. Ensure field team is prepared to engage and educate hospital staff.
• Trouble-shoot and resolve problems that arise in the collection systems. Create and apply solutions to restore continuity to the process.
• Collaborate with various sales teams to increase device collections, identify new opportunities, create strategies for closing.
• Collaborate with sales team in focusing their education time and selling time on devices that will yield maximum revenue for Medline ReNewal.
• Compile and monitor weekly status reports from FSR. Apply critical thinking to identify breakdowns and areas for improvement in the collection process.
• Conduct periodic business reviews after the launch to retain the hospital staff’s commitment toward program success.
• Lead FSR through the process of becoming compliant with hospital credentialing requirements. Liaison with hospital Security staff to obtain access badges as needed.

Management responsibilities include:

• Day-to-day operations of a group of employees.
• May have limited budgetary responsibility and usually contributes to budgetary impact;
• Interpret and execute policies for departments/projects and develops.
• Recommend and implement new policies or modifications to existing policies.
• Provide general guidelines and parameters for staff functioning.
• Hiring staff, recommending pay increases, conduct performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

BASIC QUALIFICATIONS:
Education:

• High School Diploma or equivalent.

Relevant Work Experience:

• At least 5 years of experience in medical or sales environment.
• At least 1 year experience in a hospital or operating room setting.

Certification / Licensure:

• Position requires a current valid driver's license, vehicle insurance, clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report) and ability to travel in own vehicle to designated facility if within driving distance.
• Position requires credentialing/hospital certification to access assigned facilities.

Additional:

• Experience communicating technical information to non-technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
• Position requires travel up to 80% of the time for business purposes (within state and out of state).

PREFERRED QUALIFICATIONS:
Education:

• Bachelors’ degree in Business, Sales, Marketing, or medical field.

Certification / Licensure:

• Certified Surgical Technologist (CST) certification as granted by an accredited certifying body.

Relevant Work Experience:

• At least 3 years of experience with Medical Devices and/or Device Reprocessing.
• Experience directly managing (at minimum 10 employees) including hi