Regional Manager – Retail

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is looking to hire a Retail Regional Manager. A Retail Regional Manager oversees a portfolio of shopping centers based in various geographical locations. This individual must be a progressive thinker and possess the ability to the ability to generate fresh ideas, build/motivate a team, communicate well with the client, and develop a winning strategy for the delivery of our services. Practical knowledge is needed in the areas of law enforcement, civil/criminal law, security planning, emergency preparedness procedures, training programs and personnel management, and investigative procedures,.

Retail Regional Managers coordinate and oversee security operations and security professionals for all shopping center properties for which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

• Directing multi-functional security teams while simultaneously working with mall management to achieve common goals of a safe and secure center.
• Responsible for supervising, motivating, coaching and training assigned on-site management employees.
• Whenever necessary, networks with industry colleagues, recruits for candidates, conducts interviews, and make recommendations to clients for the placement of Account Managers.
• First point of contact for on-site Security Directors regarding performance, operations, emergency response, and department needs.
• Provide 24/7 critical incident communications to client management as well as Allied Universal senior leadership.
• Coordinates all aspects of executing the security program based on client expectations at the assigned locations, which includes managing potential threats, incident reporting, incident investigations, law enforcement relationships, etc.
• Work with AUS On-Site Management to conduct ongoing risk analysis’s and make direct recommendations to limit security vulnerabilities & mitigate risk.
• Maintain professional relationships with local, State and Federal law enforcement agencies.
• Responsible for Fire/Life Safety issues at all customer locations, and direct the implementation of such programs, utilizing corporate resources where applicable.
• Fully involved in Active Shooter/Emergency Response exercise planning and execution. Serve as senior observer/controller and assist Director in conducting action reviews.
• Accountable for implementing and ensuring ongoing compliance with all Federal, State, and local statues, client and AUS procedures, company policies, training and safety programs, etc.
• Responsible for ensuring ongoing compliance with all aspects of the SAFETY Act Certification to include Training, Safety Program, Crime Trend Analysis, Risk Reduction, Quality Assurance, Regular Meetings/Calls between Regional Manager/Clients, Tenant Liaison, Emergency Exercises/Drills, Regularly Published Bulletins/Directives, Weekly Unannounced Inspections (Security Director) and Regional Manager Site Visits (to include inspections and audits)
• As part of our SAFETY Act certification, conducts twice annual inspections/audits, which include reviewing operational records and reports, compliance with manuals, company instructions, policies, procedures, and regulations, with an eye toward detecting deviations from operational practices. Prepares directives/action plans to eliminate infractions, and addresses any gaps, weaknesses, and any other areas where improvement is needed.
• Responsible for demonstrating great value to the Regional Manager role by ensuring strong support of on-site management team, and ensuring that frequent and meaningful client relations are maintained to the highest standards, including regular contact with clients, proactive problem
• resolution, and development/implementation of Action Plans designed to improve deficiencies and resolv