Product Program Manager

<p>Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work.</p> <p>It all starts with people. Inside every company, behind every brand­ - while business success is often measured in profit, it has always been powered by people. We firmly believe people are the heart of any organization - including our own. That’s why a career here provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside and out. </p> <p>  </p> <p><strong>Position Summary</strong></p> <p>We are hiring a Program Manager who will report to the Director of Product Operations. In this role, you will be responsible for overseeing multiple Product-driven projects, coordinating with cross-functional teams and ensuring successful and timely deliverables. Broadly, a successful Program Manager will be a high energy, growth-oriented individual with a track record in project management, strong communication and world class organizational skills.</p> <p> </p> <p><strong>Responsibilities</strong></p> <p>More specifically, some key responsibilities include:</p> <ul> <li><strong>Project Planning:</strong> Structure and define project scope, objectives and deliverables in collaboration with cross functional stakeholders</li> <li><strong>Project Execution:</strong> Convert project plans into action and execute projects to finish in a timely manner</li> <li><strong>Customer Obsession: </strong>Collaborate with and onboard world-class retailers &amp; brands – make their experiences with CommerceHub delightful</li> <li><strong>Stakeholder management:</strong> Engage and maintain strong relationships with cross functional leaders in product, sales, customer success, operations and more</li> </ul> <p>Naturally, the role will evolve and grow as you and the company grows!</p> <p>  </p> <p><strong>Requirements </strong></p> <p><strong>Minimum Qualifications</strong></p> <ul> <li>Graduated from a top university with a strong academic track record (3.6+ GPA in a quantitative major)</li> <li>World class program management skills with 3-5+ years of project management experience at a top tech company or fast-growing startup (preferably in eCommerce)</li> <li>Positive &amp; growth-oriented mindset with a strong bias to action</li> <li>Experience collaborating with large customers – our customers are some of the biggest in commerce</li> <li>Technically minded with an eagerness to learn technical concepts (e.g., APIs)</li> <li>Experience working with and managing the backlog of technical teams</li> <li>Proficient in data analysis and data tools such as Excel</li> <li>High EQ and people skills with prior experience in managing and working with senior leadership</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Prior experience at a top consulting firm or investment bank</li> <li>Experience or strong interest in eCommerce and/or B2B tech</li> <li>Experience with API tools such as Postman</li> <li>Experience with JIRA</li> <li>Experience in working in Agile environments</li> </ul> <p>  </p> <p><strong>What it’s like to work at ChannelAdvisor, a CommerceHub Company</strong></p> <p>We take a whole-person approach to engage and support our global team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive compensation programs that recognize your hard work and results. Because when our customers win, we win.  And when we win, you win.</p> <p>We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded team members, and showcase your leadership skills. </p> <p> </p> <p><strong>Benefits: </strong></p> <ul> <li>Medical coverage provided through Irish Life Health; premiums paid by the company</li> <li>Competitive time off package with 23 Days of PTO, 2 Wellness days and 1 Give Back Day</li> <li>PTO raises to 25 Days after 2 years</li> <li>Flexibility to choose where you work - at home, in the office, or both! </li> <li>Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program</li> <li>Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.</li> <li>Charitabl