Head of Volume Personal Lines

Salary: Competitive 

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent 

Location: Remote - South West 

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Head of Volume Personal Lines to join our Community Broking Team team. 

This newly created role, reporting directly into the Managing Director, presents an exciting opportunity to shape and grow a successful business grounded in the strong foundations of regional personal lines insurance.

You will lead the development of a specialist Centre of Excellence, driving strategy and performance across Volume Personal Lines. Your focus will be on delivering sustainable growth while ensuring cultural alignment, operational excellence, and continuous innovation. As a key member of the leadership team, you’ll be responsible for steering the business in line with our broader strategic objectives.

This role will involve travel to our Taunton office two days per week and regular visits to our three sites in Wales: Swansea, Llanelli and St Clears. 

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.

What you'll be doing 

• Building a strategy with a combination of efficiency, innovation, great advice and high class client service.
• Be accountable for delivering a multi-channel client interaction wheel modernising our approach to Personal Lines.
• Support, motivate and instil a culture of professional development within the team, including qualifications, product and technical knowledge with relevant competency levels achieved and maintained.
• Operate within an agreed financial and resource budget; prioritising and allocating resource effectively and recruiting suitable people in accordance with current employment legislation.
• Maintain own technical competence with an in-depth knowledge of all relevant products, market trends and underwriting guidelines to effectively assist with referrals and handle a variety of complex work.

What you'll need to have 

• Full UK Drivers Licence.
• Personal Lines experience in a fast paced operational or sales focused role with Broking or Insurance.
• Experience in digital strategy, robotics and AI beneficial.
• Excellent leadership skills, ability to motivate, communicate engage teams across multiple locations required.
• Proficient in creating a results driven team, focusing both in the short & long term, whilst empowering individuals to focus on their goals.
• Knowledgeable of Financial Conduct Authority, Health & Safety at Work, GDPR, Money Laundering, Employment Law and any relevant regulatory and legislative requirements which affect the business.
• Have experience in writing investment plans considering return on investment.

What makes you stand out 

• Dip CII / ACII qualified or commitment to achieve
• Demonstrate, live & instil our values of Fun, Supportive, Professional, working in Partnership and Ambitious

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• Group Personal Pension
• Bonus scheme
• A holiday buy scheme 
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Hear from the hiring manager

"Lloyd & Whyte Community broking is focused on bringing insurance back to the community! Focusing on delivering excellent client service and solving client’s cover and claims issues. We are looking for an ambitious, innovative and growth driven leader to join our business in the role of Head of Volume Personal Lines insurance".

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cov