Senior Manager, Commercial Customer Enablement

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

If you’re eager to make a real impact in the health care industry through your own meaningful contributions, explore a role in technology with CVS Health. Our journey calls for technical innovators and data visionaries: come help us pave the way.

At CVS Health, we are driven by a vision to redefine healthcare in America by placing people at the forefront of our efforts. We're seeking a motivated software engineer who shares our commitment to engineering excellence and innovation. As part of our team, you'll have the opportunity to contribute to advancing and modernizing technologies that shape the future of healthcare.

As a Senior Manager for Commercial Customer Enablement, you will:  

• Work closely with Account Managers, Sales teams, Underwriters, Compliance, various Business areas and Technology Teams including Architecture, Security, and Infrastructure.

• Provide insights into Current State of Technical capabilities.

• Provide guidance on Customer requested capabilities as outlined in RFP and adhoc requests by coordinating with Technology and Business areas as needed.

• Leverage strong technical skills to develop and manage multiple concurrent, time-bound customer enablement functions.

• Work collaboratively with cross functional domain/technical teams.

• Innovative mindset with strong conviction for Technology Excellence.

• Keep abreast of technology advances across various lines of business with keenness to cross apply the innovations for other clients.

• Strong Client Interfacing, Stakeholder Management and High Impact Communication skills

• Collaborates with the program business and the individual domain teams and/or vendors to translate overall project/ business objectives to application specific needs. 

• Creates and maintain functional and technical documentation, including system designs, workflow and ensure end to end traceability is maintained.

• Explores new tools, frameworks, and techniques to improve digital solutions and drive innovation within the engineering team.

• Monitor and report on the effectiveness of customer enablement initiatives.

• Ability to map solutions / offerings to client/market's demands, develop value proposition & business case.

• Collaborate with other Business Units to co-develop both internal (for Sales and other teams) and external (Plan Sponsor and Broker interfacing) materials that highlights tech innovation, Enterprise integration and marketing differentiating factors.

As leaders in healthcare, our analytics and engineering teams deliver innovative solutions to business problems by collaborating with cross-functional teams in a dynamic and agile environment. You will be part of a team that values collaboration and encourages innovative thinking at all levels. You will be intellectually challenged to solve problems associated with large scale complex, structured and unstructured data, that will allow you to grow your technical skills and engineering expertise.

Required Qualifications

• 8+ years of experience in software development working on enterprise applications.

• 5+ years of experience working with stakeholders, including Product Management, Engineering, and Cross functional team to solve complex business or technical problems.

• 4+ year(s) of experience independently managing deliverables.

• 3+ years of experience on Cloud platforms, APIs, microservices, and modern software patterns

• 3+ year of experience in effort estimation

Preferred Qualifications

• Comfortable independently leading and completing tasks

• Prior experience in dealing with a wide variety of stakeholders across the spectrum

• Effective written and verbal communication skills within and across teams

• Experience with complex systems and solving challenging analytical problems

• Previous healthcare experience and domain knowledg