VP, Head of GTM Operations

Concord Servicingsits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord Servicing.

Our Mission

We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, proprietary technology, and a steadfast focus on compliance, risk management, and client service. We aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About the Role

GTM Operations at Concord Servicing is the infrastructure and strategy layer behind our go-to-market organization. We are actively building that engine: client health scoring across three business units, an ICP-fit scoring model with Clay, our first AI agent for prospect research, deal-level pipeline attribution, and an in-house outbound program. There is a great deal still to build.

Reporting directly to the CMO, the VP, Head of GTM Operations will own that engine end to end and set its direction. You will partner daily with marketing on top-of-funnel campaigns and account-based plays, with the CRO and the sales organization on the outbound motion, and with the Managing Directors who lead our Consumer, Commercial, and Capital Markets business units for embedded base upsell strategies and reporting. You will lead a lean team, including a Revenue Operations Lead (a hands-on GTM architect) and the analysts in our Mexico City operations center. You will also produce the pipeline and funnel reporting that goes to our private equity sponsor monthly and to our board quarterly, and your numbers will hold up under partner-level scrutiny.

This is an owner-operator role. You open the tools and build. You will be hands-on in Clay tables, HubSpot workflows, enrichment logic, scoring models, and agent configuration, shipping the work in tandem with others and then teach your team to run it. You can defend a number in a board meeting and change a workflow the same afternoon.

The right person brings structure to undefined problems, moves with urgency, holds a clear point of view about how a modern go-to-market engine should run, and raises the standard of everyone who works around them.

This role is remote within the United States.

What You’ll Do

This is a leadership role with full ownership of the revenue engine, a small team to build it with, and direct exposure to the executive team and our sponsor.

GTM Systems & Data

• Own the go-to-market stack end-to-end, including HubSpot, Clay, Apollo, Sendoso, Gong, and the tooling around them, with final say on architecture, build-versus-buy, and vendor selection.
• Set the standard for data hygiene, lifecycle definitions, and lead and signal routing across all three business units, including the fields a deal must carry to be trusted.
• Build personally where it matters most, then hand the pattern to your team to maintain and scale.

Scoring, Signals & AI

• Own the scoring layer: the ICP-fit model in Clay, client health scoring across Consumer, Commercial, and Capital Markets, and the engagement scoring now in build.
• Extend agentic workflows beyond Rex, our first GTM AI agent, into research, enrichment, routing, and reporting, measured in hours saved and cleaner data.
• Keep the signal infrastructure current: the buyer personas and the account universe the outbound motion runs on.

Demand Generation & ABM

• Partner with marketing on top-of-funnel campaigns and the outbound sales motion: the target accounts, the segments and asset classes we go after, and the systems underneath.
• Own the ABM strategy with marketing: account selection, tiering, scoring, and the plays we run against priority accounts.
• Own data enrichment and prospect research for the go-to-market team: account and contact data, list builds, and the research that feeds every campaign and sequence.

Measurement & Board Reporting

• Own marketing-sourced revenue reporting on a definition the board trusts. This is a number of record.
• Own deal-level pipeline attribution and the reporting behind it, so the answer to where pipeline originates holds up when leadership pushes on it.
• Produce the pipeline and funnel analytics for monthly sponsor reviews and quarterly board decks, plus the week