Library Access Services & Student Lead

Library Access Services Coordinator & Student Lead

The Library

Job #549112

Close Date: Sunday, July 20, 2025

 

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

 

(Job #549112) Library Services Specialist III, Library Access Services Coordinator & Student Lead, Salary Range: $4,162 - $7,673. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Circulation Services. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits.

 

Position Summary:

The Access Services Coordinator & Student Lead provides coordination of library operations and services. This position coordinates Student Assistant activities, the Front Desk/Checkout Desk, and coordinates library services.

 

Key Responsibilities:

Student Lead – 60%

Manages Hires, trains, schedules, directs, evaluates, and coordinates payroll for student assistants in Access Services, including, assigning, monitoring, and managing student assistant special projects. Coordinates Access Services unit workflow and daily Checkout Desk schedule with Library staff and student assistants. Develops and maintains an effective student assistant training program, including maintaining customer service handbook and guidelines.

 

Access Services Functions – 35%

Works collaboratively with Access Services and Library personnel to provide effective library services. Supports other Access Services functions, including: library event coordination, marketing, and planning; collection maintenance operations, including shifting, shelf-reading, inventory, labeling, and signage projects; technical support and training for digital media equipment at the Checkout Desk; collaborative development of policy, procedures, and workflows; end-of-year statistical reports for Access Services; and enforcement of library policies and procedures.

Provides expert and outstanding customer service to all patrons, including answering questions at the front desk during business hours, ID production, basic information services utilizing the Cal Poly Humboldt Library Catalog, OneSearch, databases, library guides, and library collections. Uses Alma to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, searches, and patron record updates. Participates in planning and developing unit goals and objectives utilizing knowledge of operations, policies, and best practices. Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations.

Closes the Library Sunday & Monday; work schedule is Sunday - Thursday when classes are in session. Outside of the fall and spring semesters, work schedule may change to Monday - Friday. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

 

Other Duties as Assigned – 5%