Business Systems Analyst

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify seeks a versatile individual to join our organization as a Business Systems  Analyst to support the optimization of core business processes across the organization.  This role will work closely with product development, finance, sales, service, and supply chain teams to manage, improve, and drive efficiencies in critical business systems and processes.  This role demands a blend of technical proficiency, analytical thinking, and strong communication skills to ensure that solutions align with company goals by translating business requirements into functional definitions, clarifying requests for development and QA, and conducting User Acceptance Testing (UAT) in an agile development life cycle.

Responsibilities:

Work as part of the Business Systems team to partner with operational teams (e.g., Accounting, FP&A, Supply Chain, Sales) to define and prioritize the product vision and strategy for ERP and CRM functions, including order management, general ledger, financial controls, revenue recognition, budgeting, forecasting, and order fulfillment processes.

Facilitate communication across departments to identify potential changes to upstream or downstream processes that impact financial transactions, demand planning, fulfillment, and reporting.

Acquire requirements for sophisticated system improvements and document in the format of user stories and acceptance criteria

Review processes and procedures and provide recommendations to the operational teams and management regarding ways to optimize efficiencies

Build business workflows that support and outline the processes the business follows to perform its functions

Delegate tasks to team members, ensure all deadlines are met, and address and resolve escalated issues

Leverage various datasets to solve complex issues and drive business decisions. 

Perform/facilitate User Acceptance Testing (UAT), prioritize information for Change Control meetings, and acquire vital approval for the release and deployment of system changes

Document system improvements for the end-user and deliver training sessions if needed

Troubleshoot and resolve issues relating to the configuration of the ERP and CRM systems

Collaborate with the Business Systems team to define, approve, and prioritize strategic projects; plan and implement projects by documenting requirements and conducting UAT; and offering suggestions for system or process solutions to solve business needs

Evaluate and research standard practices for department and cross-department strategic initiatives.

Required Qualifications:

• Bachelor’s degree in Technology or business-related practice  

• 5 years of experience as a Business Analyst or related experience 

• Experience with operations, manufacturing and vendor management

• Experience with data management concepts and workflows.  

• Solid research, analysis, and problem-solving skills

• Experience communicating technical information to non-technical teams in a concise and understandable manner

• Experience working in a fast paced, team oriented environment

• Experience successfully coordinating with professionals and managers/leaders internally and externally to meet timelines and requirements

• Experience creating and delivering high-quality presentations on relevant topics to diverse audiences

Preferred Qualifications:

• Experience with ERP systems (Preferably Netsuite)

• Experience with one or more of the following SaaS platforms: Salesforce, Netsuite, Workday

• Six Sigma, Lean, PMP or comparable certifications