Senior Data Operations Specialist- Atlanta, GA

Senior Data Operations Specialist- Atlanta, GA

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Job Description

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Sr. Data Operations Specialist - Atlanta

Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

CoStar Real Estate Manager is looking for a Senior Data Operations Specialist to join a highly motivated team that is responsible for the daily operations of CoStar’s data environments. The ideal candidate enjoys tackling complex problems and excels at collaborating with customers and internal teams.  Will be responsible for solving challenging and time-sensitive production issues focused on CoStar/Customer integrations.  Must understand database environments, ETL and triage tools.  Enjoys solving problems and making our customer successful.

This position is located in our Atlanta, GA office and offers a hybrid schedule of 3 days onsite, 2 days remote.

Responsibilities

• Serves as liaison for customers for professional service and support requests
• Troubleshoot simple and complex integration errors / issues with assistance
• Analyze and maintain integration processes, procedures and requirements
• Developed understanding with database technology with proficiency in dealing with data formats including Microsoft Excel, Access, SQL and other formats
• Coordinate with Client Services Team members to ensure adherence to SLA requirements
• Support all work management and quality control processes
• Demonstrate proficiency in requirements gathering, gaining customer approval, execution, testing and delivery of professional services requests for CoStar Real Estate Manager Customers’ integrations with assistance from lead or Manager. 
• Work in coordination with Business Relationship Managers to expand customer adoption
• Assist in Providing support for high priority issues through either a late shift or an on call services. 

Basic Qualifications

• Bachelor’s degree in computer science or a related field from an accredited, not for profit university or college.
• 5+ years of experience with SQL Server; writing advanced SELECT and UPDATE statements. Capable of reading SQL Procedures / SQL Server Jobs and get the general idea of function. 
• Proficient in requirements gathering, gaining customer approval, execution, testing and delivery of professional services requests for CoStar Real Estate Manager Customers with minor assistance when needed. 
• Analytical, technical, and problem-solving skills
• Must possess strong oral and written communication skills.
• Proficiency in handling database technology including MS SQL Server, ETL Tools (SSIS or equivalent), Informatica, Mulesoft, AppConnect, Microsoft Excel, Access, SQL and other formats
• Ability to define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction. Also, must have the ability to see consequences of choices for solutions provided.
• Work well in a team environment, as well as independently
• Work with little supervision and manage time and priorities in a demanding environment
• Possess technical understanding of Web-based application environments, be proficient in Microsoft Office Professional
• Proficient with customer management tools, Salesforce / TFS
• A track record of commitment to prior employers.

Preferred Qualifications

• Proficient in using Costar software
• Proven ability to train and mentor others in this position
• Experience with commercial real estate – knowledge of real estate industry specific business processes