Taproom Server

Job Title: Taproom Server / Bartender

Status:Part Time 

Reports to: Taproom Manager 

JOB DESCRIPTION & EXPECTATIONS As a Taproom Server, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer recommendations and ensuring top-notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation! 

Essential Duties & Responsibilities 

• Customer Service and Guest Experience:
  • Ensure excellent customer service to provide an outstanding guest experience at all times.
  • Greet guests with a friendly and welcoming demeanor.
  • Be knowledgeable about all food and beverage menu items, including new releases and seasonal offerings, to make informed recommendations.
  • Assist customers by taking and accurately processing food and beverage orders, including special attention to allergies, restrictions, and dietary preferences.
  • Answer and assist customers with questions, reservations, and general inquiries.
  • Maintain an accurate cash drawer and handle credit card transactions efficiently.
  • Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.
• Food and Beverage Operations:
  • Assist in fulfilling beverage orders through the service bar, ensuring proper pour, glassware, and sizing.
  • Deliver complete and accurate orders to tables or the take-out counter promptly.
  • Change kegs as necessary.
  • Complete orders with retail beer and merchandise to go.
• Cleanliness and Organization:
  • Maintain a clean, organized, and sanitary work environment, especially in high-contact areas.
  • Sanitize high-touch point areas regularly.
  • Check and maintain bathroom cleanliness.
  • Follow inventory procedures to keep the front of house appropriately stocked.
  • Assist with general Beer Hall/Kitchen organization and cleanliness.
  • Ensure the taproom is well-stocked and organized.
• Team Collaboration and Additional Responsibilities:
  • Work closely with counter service and runners to ensure the accuracy of food and beverage orders.
  • Communicate effectively with the manager on expo.
  • Assist other front-of-house operators as needed.
  • Support the taproom team in maintaining a positive and collaborative work environment.
  • Assist with setting up and breaking down events.
  • Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.

JOB REQUIREMENTS  Qualifications:

• Must be 18+ years of age
• Excellent communication and interpersonal skills
• Takes pride and responsibility in punctuality and teamwork 
• Previous experience in a customer service or hospitality role
• Knowledge of craft beer is a plus but not required
• Must have or be able to obtain a food handler’s permit and alcohol server’s permit where applicable
• Willingness to continuously learn about our beer offerings and the craft beer industry
• Strong team player with a willingness to assist colleagues and contribute to a positive work environment
• Available for days, nights and weekend shifts of 5 hours or more.
• Must have Saturday and/or Sunday availability.
• Stand and walk for extended periods of time and lift up to 50 lbs.
• Ability to bend, reach, twist and use your hands and arms.
• Reliable transportation to and from assigned work location. 
• Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus.
• Has on-premise TIP Certification, or Alcohol Intervention Methods Certification a plus.
• Craft beer knowledge is a plus.

ABOUT US 

The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.
HBFCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community. HBFCo is proud to offer the following benefits to our valued employees: 

• Medical, Dental, Vision start on day one
• Matching 401k after 9 months of employment
• Paid time off, Vacation, Sick time, Comp