(USA) Operations Manager - Service Shop (Transportation) Warranty

Position Summary...

What you'll do...

Operations Manager - Service Shop (Transportation) Warranty The Operations Manager – Service Shop (Warranty) oversees warranty operations within a transportation service environment, ensuring accurate claims processing, compliance with manufacturer policies, and efficient service delivery. This role coordinates between service teams, vendors, and manufacturers to maximize warranty recovery while maintaining high standards of quality, cost control, and customer satisfaction. Location: This position will be fully onsite in Bentonville, AR You’ll make an impact by…

• Leading warranty operations through partnership, working directly with Equipment OEs and internal teams to establish best practices that improve recovery, compliance, and asset reliability
• Enabling and empowering field associates by developing standard work, training, and clear warranty guidance that integrates seamlessly into shop operations
• Owning warranty schedules and execution, ensuring coverage is understood, applied consistently, and supported across service locations
• Identifying opportunities and drive corrective actions using warranty data, field feedback, and root‑cause analysis to reduce repeat failures and improve outcomes

You’ll sweep us off our feet if…

• You have 1 – 3 years of supervisory experience
• You have previous experience in the trucking and/or heavy machinery industry
• You have previous warranty experience
• You are proficient in AI and CoPilot
• You consider yourself to be coachable and have positive energy

Minimum Qualifications: Bachelor's Degree in Business or related field and 1 year experience supervising employees in heavy duty truck and trailer or equivalent maintenance experience OR Associate's Degree in Business or related field and 2 years experience supervising employees in heavy duty truck and trailer or equivalent maintenance experience OR 2 years experience as a Walmart Refurb/Service Shop Area Manager OR Diesel, automotive or heavy equipment maintenance technical certifications (e.g. ASE, Air Conditioning, DOT Brake, DOT Preventative Maintenance); and 2 years supervising employees in heavy duty truck and trailer or equivalent maintenance experience The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks: 
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in belonging, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. 

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term