Sr Manager, Field Service Operations

Date Posted:

2025-11-07

Country:

United States of America

Location:

OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA

We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.

Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Operations to provide direction, support, and leadership for our maintenance business within the San Francisco operating territory (OT).

 

 Your Leadership Impact 

• Drive field efficiency and quality improvements to meet labor and material margin plans 

• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence  

• Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3% 

• Lead O hour LEAP initiatives for territory 

• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions 

• Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity 

• Provide on-going training, development, and leadership to the Maintenance operations team 

• Provide technical direction to field operations staff and participate in large bids 

• Responsible for the quality of service in designated territory 

• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products 

• Report and present on recommendations for all product designs and performance requirements 

• Monitor field tests as well as first inspection and data reports 

• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance 

• Proactively aid the region in regard to the malfunctioning of equipment 

• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe 

• Drive a safety culture throughout territory through communication, discipline, recognition and training​ 

Your Experience:

Education 

• Bachelor’s degree highly desired, with 5 years of experience 

• High school, or equivalent, plus 10 years of relevant experience 

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.  

Work Experience 

• Multiple years of experience in various assignments within the Company, in the Elevator industry, military leadership or in another service-oriented business.   

• 5+ years people leadership experience in the elevator industry, or related industry 

• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application 

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives 

Basic Qualifications 

• 5+ years elevator industry management experience strongly preferred or military leadership, operations leadership, or relevant experience.

• Ability to work in a highly team-oriented and dynamic environment 

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities 

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills 

• Knowledge and strict enforcement of company EH&S policy and processes   

Work Authorization: 

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. 

Benefits: 

Otis currently provides our colleagues with the following benefits: 

• 401(k) plan that inclu