Project Staging Technician - Defence

Employment Type

Permanent

Closing Date

7 Feb 2024 11:59pm

Job Title

Project Staging Technician - Defence

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role
As a Project Staging Technician – Defence Mobility, you will work without immediate supervision or direction and undertake the efficient staging of mobility devices as required for our stakeholders, aligned to our current and future technology products and services. The role is accountable for the daily preparation of orders for mobile devices for our stakeholders in which they are expected to be dispatched from our warehouse in a timely manner. This is a permanent position based in Kemps Creek, NSW.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

Recognition of prior service for recent defence members; carry over of long service leave to Telstra

4 weeks paid defence leave for Defence Reserve members

What You’ll Do

Global Business Services - Field Services provides truly expert installation, maintenance, and repair services for Telstra's network infrastructure and customer equipment. We ensure seamless connectivity and optimal performance.

• Working on and simplex commissioning ICT equipment to customers specifications which primarily involves the staging of mobility devices both android and Apple, however could include routers, switches, wireless technology and video conferencing equipment.

• Managing workload within the customers services management tool to meet SLA’s

• Working individually or with other teams to resolve incidents within SLA’s

• Working individually or with other teams to deliver service requests that meet the customers’ requirements within SLA’s

• Updating documentation during changes to maintain accuracy of the ICT environment

• Maintain and report the security of the ICT environment

• Ensure our stakeholder engagements are actioned within reasonable time constraints

• Ensuring customer equipment is accurately recorded, monitored, securely stored, and recorded in the inventory management software

About You

• Entry level IT qualifications would be advantageous

• Highly capable in general PC applications and hardware.

• Possess a high-level customer service skill, with good negotiation, facilitation skills and a high level of communication skills, both written and verbal.

• Highly organised, possessing strong problem-solving skills and the ability to prioritise to ensure delivery of critically important tasks in a timely manner.

• Proven ability to work autonomously and to work under tight timeframes and deadlines to deliver required outcomes.

• Understanding of HSE practices including adopting a risk management approach in relation to managing a safe workplace. Foster positive attitudes and behaviours for quality, safety, and security related issues.

• The ability to work with multiple and sometimes competing requirements across several domains such as Security, HSE, Workflow and Customer.

• Maintain adequate operational tools, materials, equipment, and products to maximise efficiency.

• Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements.

Candidates must be Australian Citizens and willing and able to attain an AGSVA Baseline Security clearance to be considered.

​This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances. 

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and ce