Enterprise Technical Program Lead

The Enterprise Technical Program Lead is a key partner within the Nationwide Multistate Licensing System (NMLS) Program, the system of record for nonbank financial services licensing and registration across all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and Guam. NMLS supports mortgage licensing nationwide and is used by more than 64 regulatory agencies to license and supervise organizations in the mortgage, money services, debt, and consumer finance industries.
The Enterprise Technical Program Lead provides enterprise-level ownership and coordination of complex, cross-functional technology initiatives supporting NMLS, including large-scale application development, platform modernization, and the launch of new products and services. This position ensures delivery is aligned with business objectives, technical feasibility, security, and operational excellence, while managing dependencies across internal teams and external partners.
The Enterprise Technical Program Lead will act as the single point of accountability for assigned programs, ensuring cross-functional teams clearly understand goals, milestones, and responsibilities, proactively removing delivery obstacles, and maintaining transparent, executive-level communication on program status, risks, and outcomes. This position will also act as a facilitator between CSBS stakeholders and external development partners.
In partnership with business, technology, and regulatory stakeholders, the Enterprise Technical Program Lead will contribute to advancing future strategic initiatives, including the evolution of NMLS toward a desired future state. This may include platform consolidation and modernization efforts, such as enabling a more integrated approach to licensing and supervision activities. This position will further support the future evaluation and integration of emerging technologies, including AI-enabled capabilities, to enhance efficiency, insight, and service delivery while maintaining strong governance and compliance standards.

Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
Technical Program Ownership & Delivery
• Serve as the IT Program Manager for NMLS, from intake through delivery and benefits realization.
• Work with the Product Owner to define technical program scope, success metrics, milestones, and delivery plans aligned to both business priorities and technical constraints.
• Orchestrate delivery across application development, data, security, quality assurance, infrastructure, and external vendors, ensuring integrated, end-to-end execution.
• Drive delivery across the full software development lifecycle (SDLC) using Agile and hybrid methodologies, ensuring commitments are met within agreed time, cost, quality, and risk parameters.
• Assist with technical release planning and orchestration, including dependency tracking, change management, rollout strategies, and post-release validation.
• Ensure programs are designed and delivered with scalability, security, compliance, and operational resilience as core requirements.
• Perform project management duties, including (but not limited to):
◦ Facilitate all SDLC phases of a project using Agile methodologies; rigorously managing scope to ensure commitments are achieved within agreed time, cost, and quality parameters.
◦ Maintain knowledge of the organization’s business operations and functions, including how departments work together to move the organization forward.
◦ Identify, manage, and/or mitigate risks; exercising sound judgment and discretion to resolve issues, remove obstacles, and redefine approaches.
◦ Coordinate with the Change Manager to develop communication plans and facilitate all organizational change management workstreams with the change practitioners.
◦ Build and maintain detailed tracking on project budgets.
◦ Maintain current knowledge of existing vendor roadmaps, new productivity tools releases, and features to enhance productivity.
◦ Improve program management processes, tools and reporting to increase team efficiency, transparency, and operational rigor.
Technical Leadership & Architecture Alignment
• Partner with architects and engineering leads (CSBS and vendor partners) to evaluate solution options and surface technical risks, constraints, and tradeoffs.
• Manage software contracts to drive cost efficiency, license optimization, and alignment with technical and business needs.
• Guide integration of complex, mission-critical platforms and vendor solutions in alignment with