Product Owner, Customer Success Technology (DET)

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This is an exciting opportunity within Salesforce's Digital Enterprise Technology (DET) team to drive a product portfolio that empowers our global Customer Success organization. As a Product Owner, you will bridge the gap between strategy and execution, designing applications that help our Customer Success Managers thrive. You will oversee a cutting-edge internal ecosystem, including our own Service Cloud instance, AI Automation with Prompt Builder, Agentic AI use cases, and custom Force.com applications. We are looking for a storyteller and agile expert who can balance scope, budget, and timelines while maintaining exceptional stakeholder alignment and a passionate pursuit of performance.

Responsibilities

In this role, you will be part of a high-performing team that thinks big and moves fast. Your core mission includes:

• Agile Execution: Translate high-level product strategy into actionable tasks. Define sprint plans, prioritize the backlog, and adapt to changing circumstances to ensure work aligns with business objectives.
• User Advocacy: Represent the "Voice of the User" by conducting deep-dive research, interviews, and shadowing to understand pain points. Define problems with empathy to ensure we build the right solutions, not just requested features.
• Backlog Management: Break down complex epics into granular user stories with clear acceptance criteria, working closely with architects and engineers to ensure technical feasibility.
• Stakeholder Alignment: Build "business intimacy" with stakeholders. Demonstrate new features to leadership and incorporate feedback into future development cycles.
• Team Shielding: Act as the primary point of contact for the delivery team, shielding engineers from distractions while fostering a collaborative, transparent environment.
• Strategic Optimization: Consult with engineering teams to propose scalable solutions that address a wide range of business needs across the Salesforce platform.

Required Qualifications

• 3+ years of professional experience in a highly analytical, strategy, or tech-centric role
• Proven track record in requirements gathering, creating product specs (metrics, goals, use cases), and managing agile development lifecycles
• Foundational understanding of the Salesforce Platform, specifically Service Cloud and enterprise Customer Success business functions
• Exceptional storytelling and presentation skills, with the ability to influence everyone from technical analysts to C-suite executives
• Intermediate to advanced understanding of product prioritization frameworks and data-driven decision-making
• Ability to function independently under aggressive deadlines in a fast-paced, global team environment
• A related technical degree required
• Ability to travel occasionally (less than 10%)

Preferred Qualifications

• Deep understanding of SaaS business models, operations, and Customer Success workflows
• Agile/Scrum certifications (CSPO/PSPO) or Salesforce-specific certifications (Force.com, Service Cloud Consultant)
• Experience with the Force.com and Visualforce development platforms

Benefits & Perks

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information

Check out our Salesforce Engineering Site.

Unleash Your Potential

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