Senior Director of National Accounts

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

 

About the job

SUMMARY
Responsible for controlling and directing all account activities for key customer accounts. Provide interactive 
support for outside sales in all aspects of order fulfillment and project management in order to ensure proper 
flow of information and order accuracy from all internal and external stakeholders. Account management 
primary responsibility is to ensure customer satisfaction and the long-term vision of the company.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Directs all outside sales and inside Sales Administration personnel providing training, guidance and 
direction for key customer account.
• Develop, maintain and sustain corporate relationships with key customer accounts.
• Resolves disputes and problems with key customers and internal account support.
• Performs quarterly reviews of all Sales personnel.
• Provide information resource conduit to all areas of direct customer base (Regional, Corporate, Divisional, 
Franchisee’s and National Franchisee’s Association).
• Review/Establish monthly sales forecasting and project management planning to help achieve company 
sales budgets.
• Establishes process improvements and corrective actions through problem solving sessions.
• Reviews and manage workload and information sharing. Assist in cross training goals to achieve fully 
functional project process.
• Assist in coordination of communication between Sales, Sales Administration, Product Management, 
Manufacturing, Engineering, Accounts Receivable, Production Planning, and Shipping and Information 
Systems.
• Assist VP of Sales with the organization of sales meetings, functions, National Conventions.
• Assist VP of Sales with developing selling strategies and tactics for Domestic and International Sales which 
includes the development and maintenance of a comprehensive Sales and Marketing Plan, develop 
marketing programs such as special promotions, rebate plans strategic marketing sales tools for company 
development and growth through increased awareness planning for key customer account.
• Extensive travels within the USA and International Markets with or without Market Manager’s and attends 
meetings, conferences, conventions as required to maintain market share and customer relationships in 
marketplace.
• Support sales in International markets where no Sales Manager is appointed or have minimal involvement 
and maintaining relationships with these customers.
• Setup/Maintain infrastructure that will support the Sales, Turnkey Installations, Service and Warranty for key 
customer account.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The 
requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Management — Knowledge of business and management principles involved in strategic planning, 
resource allocation, leadership technique, production methods, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer service. This includes 
customer needs assessment, meeting quality standards for services, and evaluation of customer 
satisfaction.
• Design — Knowledge of design techniques, tools, and principles involved in production of technical plans, 
blueprints, drawings, and models.

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling 
products or services. This includes marketing strategy and tactics, product demonstration, sales 
techniques, and sales control systems.
• Intermediate Comprehension & Language Skills - Abil