Job Description Summary

The Senior Pharmacy Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process.
This position serves as an IV therapy, drug data set, pharmacy informatics educator, planner, and clinical expert for BD customers. The Senior Pharmacy Consultant provides consultation to facilities considering or using BD infusion products.
The position leads presentations and discussions with key individuals or groups to address pharmacy issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Overall responsibilities:

The overall responsibilities of the implementation Senior Pharmacy Consultant include:

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services.

• Provides pharmacy leadership to BD customers in the implementation of interoperability and connectivity products.

• Interacts and supports Project Manager to ensure timely and productive implementations.

• Collaborates with clinical consulting and EMR vendor to facilitate a data set/drug library creation and configuration development for the customer and map to third party formulary.

• Resolves best intravenous drug infusion practices and generates data about current intravenous drug use for various patient populations as needed for policy and procedure development.

• Facilitates discussions on defining workflows, protocol developments and updates, and resource group development.

• Assists in analysis of the potential harm associated with various Guardrails® events with an eye toward additional reporting capabilities, based on clinical pharmacy expertise and the use of drug-specific knowledge of therapeutic and toxic effects.

• Provides basic HL7 message interpretation and failure resolution to customers and ability to escalate to technical SME when appropriate.

• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions. Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.

Skills, Duties and Tasks particular to the job:

Communication

• Facilitation of conference calls and customer meetings primarily for large hospital systems and small/medium IDN's for BD Medication Systems Infusion product implementations.

• Establish rapport with customers that is conducive to long term business relationships.

• Provide team support and product information on BD Medication Systems Infusion products as assigned by manager. Mentors team members to ensure product and process competency.

• Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.

• Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Infusion products and technologies.

• Provides feedback to Business Operations and Field Trainer for continuous improvement of implementation methodology, tools, and services.

Technical

• Demonstrates expert knowledge of large hospital systems and small/medium IDN level pharmacy workflow processes, hospital data set/drug library build, pharmacy system integration, clinical device settings, interface validation.

• Ability to interact and guide diverse cross-functional teams with a focus on large hospital systems and small/medium IDN level health systems.

• Demonstrate expertise of established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards.