Product Manager, Digital Shop Path

Job ID: 257274
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Your role at Sephora... As our Product Manager, Digital Shop Path, you will deliver the most innovative digital Shop Path experience in Beauty. In this role, you will collaborate with business, design, UX and development teams to define our Shop Path strategy, decreasing friction, removing obstacles, and building a first-class, personalized experience across our website, iOS and Android apps. 

 

This position has a high level of exposure throughout the digital organization. The candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners. 

 

Your responsibilities include:

 

• Support overarching Shop Path product strategy, identifying and prioritizing business desires and other opportunities to maintain our position as the market leader in online Beauty.
• Collaborate with key business and tech stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way.
• Collaborate with Client Experience, Site Production, Marketing, Loyalty, and other teams to deliver projects that make Sephora’s digital experiences seamless and enjoyable.
• Partnering with Engineering, identify implementation options, and guide business partners on recommendations and prioritization. 
• Drive requirements from concept through launch while partnering with both internal Sephora Engineering resources and external development partners and vendors. 
• Manage the day-to-day activity of troubleshooting and prioritizing Shop Path related incidents and bugs.  
• Maintain a healthy, groomed backlog of Shop Path related user stories.  
• Assess technical questions and partner with Engineering and/or vendor(s) where needed to reach a resolution. 
• Develop project’s success metrics and ensure ability for on-going monitoring of post-launch results through analysis and reporting. 
• Create and maintain comprehensive documentation throughout the product lifecycle, including Product status updates, training materials, release notes, and user guides.
• Drive continual product improvements and inform the product roadmap with innovative ideas based on ongoing user research (qualitative & quantitative), market/competitive analysis, and Client Conversion performance metrics. 
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

 

We would love to hear from you if…

• 5+ years of experience in product management with a successful history of launching highly effective products for large transactional websites, or comparable experience in a related field.
• Proven experience in optimizing user interfaces and improving user experience on both web and mobile platforms.