Vendor Management - Lead Consultant

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Vendor Operations Consultant will serve as the liaison between our vendor(s) and our internal organization. This individual will display strong analytical, communication, negotiation, and project management skills, as well as a solid understanding of the organization's strategy and performance expectations. The Vendor Operations Consultant also needs to be able to build and maintain positive and productive relationships with key internal and external stakeholders, while balancing multiple priorities effectively and managing the risks and needs of the organization.

Key Responsibilities:

• Function as main point of contact for vendor at Allstate
• Execute and support strategies to ensure performance calibration across sites
• Engage with clients, foster relationship management, and regularly collaborate with functional leadership to discuss key initiatives, ensuring the achievement of critical business objectives
• Identify and execute process improvement opportunities that enhance customer/client experience and produce favorable business results
• Manage and resolve escalated customer communications, concerns, and/or issues
• Proactively identifies and manages risk while eliminating barriers to help achieve business results
• Ensuring accountability for vendor performance, in addition to addressing identified performance gaps
• Ensure compliance in alignment with the organization's goals and standards
• Understand and monitor vendor's capabilities and limitations providing feedback to both the vendor as well as the internal organization

Education and Experience:

• 4 year Bachelors Degree (Preferred)
• 3 or more years of experience in vendor management and/or personal lines insurance (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered
• Ability to travel internationally

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

• Ability to interface with a 24/7/365 operation and maintain flexible schedule supporting international time zones
• Ability to simplify multiple, complex operations into repeatable processes across sites
• Effective communication and influencing skills with both internal and external stakeholders including the ability to develop and maintain strong and successful working relationships
• Strong leadership presence
• Ability to analyze large data sets, identify trends in data, identify and communicate strengths and opportunities, and help build action plans
• Vendor relations and contract knowledge

Compensation offered for this role is $84,500.00-$149,750.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid tim