Technical Training Manager, Service

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a dynamic and experienced Technical Training Manager to oversee the development and implementation of training programs for our service technicians. As the Technical Training Manager, you will play a crucial role in ensuring our team is equipped with the knowledge and skills necessary to deliver exceptional service to our customers.

Responsibilities:

1. Training Program Development: Design comprehensive training programs for service technicians and advisors, covering technical skills, customer service, safety protocols, and new technologies.
2. Curriculum Design: Develop training materials, including manuals, presentations, and hands-on exercises, ensuring content is current, engaging, and effective.
3. Implementation and Delivery: Coordinate and conduct training sessions either in-person or through virtual platforms, ensuring all participants receive consistent and high-quality training experiences.
4. Performance Evaluation: Assess the effectiveness of training programs through feedback mechanisms, performance metrics, and skill assessments, adjusting content and delivery methods as needed.
5. Team Collaboration: Work closely with department heads and service managers to identify training needs, prioritize initiatives, and align training programs with business objectives.
6. Apprentice Program: Build new talent by collaborating with our service center managers as well as local colleges to identify up and coming personal with a desire to grow into a technician role. 
7. Compliance and Safety: Ensure all training programs adhere to regulatory requirements and safety standards, keeping abreast of industry developments and best practices.

Requirements:

• A history in the automotive industry with a minimum of 10 years automotive service or related experience.
• Proven experience in automotive service management or training, with at least 5 years in a leadership role.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
• Demonstrated proficiency in curriculum development and instructional design.
• Ability to analyze training needs and develop effective solutions that improve team performance.
• Experience with learning management systems (LMS) and virtual training platforms.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Certifications such as ASE (Automotive Service Excellence) or equivalent are a plus.
• Willingness to travel occasionally for training sessions or conferences.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.   Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)Base Pay Range (Annual)$115,000—$140,000 USD

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