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Description

The Software Service Training Specialist develops and delivers training content, focusing on both eLearning and instructor-led training delivery to global support, installation, and upgrade audiences whilst following all elements for the ADDIE instructional design methodology. Software Service Training Specialists create content across the Elekta product portfolio. This specifically also includes the creation of courses and supporting course materials, eLearning, video-based learning elements and the delivery of software learning content to global internal audiences through a variety of different methods, which include classroom instruction and virtual classroom delivery. For eLearning development, the Software Service Training Specialist will engage with other SMEs (Subject Matter Experts) as appropriate. For classroom delivery, personal upskilling and a deep understanding of the product / solution in question is required. Software Service Training Specialists will work in close collaboration with Software Service Training Leads to input into Training Plans and deliver required training artefacts to time and quality. Software Service Training Specialists will also be responsible for the ongoing deployments, deletions, hygiene and maintenance of specific E&T Cloud master images.

Responsibilities

• Content Creation & Content Delivery Responsibilities

  • Develop and deliver training content following the ADDIE instructional design methodology and in line with the SSTS content creation guidelines & processes. This can contain both technical content (for the installation, upgrade & troubleshooting of the product/solution) and application/workflow content (on the use of the product/solution).

  • Plan and document content development & delivery activities in the appropriate Monday.com boards in line with SSTS work instructions and as instructed by the Software Service Training Manager

  • Conduct virtual and in-person training sessions for global audiences

  • Work closely with SSTS Training Solution Leads to input into training plans & align deliverables with release dates & audience upskilling needs

  • Create eLearning modules in collaboration with Subject Matter Experts

  • Create videos, screen recordings & animations as required

  • Where virtual environment artefacts are required by the content creation analysis & process, create, update and maintain virtual training images in E&T Cloud solution

  • Maintain and update training materials based on product updates and participant feedback and in line with the ADDIE instructional design framework

  • Support multiple product lines and solutions as directed by Solution Leads

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• Content Deployment & Attendee Tracking

  • Manage the deployment of learning artefacts to Elekta’s Learning Management System

  • Manage the recording of attendance for instructor-led classroom & virtual courses in the Learning Management Systems and the appropriate SSTS Monday.com boards in line with SSTS work instructions and as instructed by the Software Service Training Manager

  • Qualify for and maintain the ‘Content Developer’ and ‘Instructor’ roles in Elekta’s Management System

  • Use defined communication channels to notify core audiences & stakeholders of new learning & upskilling opportunities

• E&T Cloud System Maintenance

  • Deploy, troubleshoot and delete E&T Cloud vir