Shift Lead - Santa Clara

Peet’s is currently seeking passionate Supervisors. The Shift Lead models the unwavering commitment to mastery by ensuring unequaled quality and service. They focus on daily operations of the coffeebar including and act as the Service Leader to ensure excellent customer service. What Does it take to be a Successful Shift Lead? Inspirational Leader

• Promotes a culture of authenticity, respect, dignity and integrity.
• Inspires a shared purpose and engagement.
• Models a passion and commitment to continued success.

Delivers Operational Excellence

• Executes quality store openings and closings, troubleshoots issues and demonstrates pride in the store.
• Acts as Service Leader at times, ensuring all financial transactions as well as service standards are met.
• Champions the ongoing spirit of development and professional growth across the team.
• Supports a culture that attracts, retains and develops the highest quality Baristas.

The Ideal Candidate will:

• Consistently demonstrate performance that embodies Peet’s Vision, Mission and Values.
• Have at least one year previous experience working in a supervisory role with cash handling responsibility in the service or food industry or equivalent related experience and training.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
• Have strong time-management and delegation skills.
• Possess good problem-solving skills and sound judgment.
 
• Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
• Be extremely reliable and punctual.
• Have the ability to perform various physical tasks during the work shift.

What Compensation and Benefits do Shift Leads Receive? At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following compensation and benefits

• Starting pay between $16.75 to $23.00 plus $3.00 – $6.00 per hour cash and electronic tips
• Pay ranges are determined based on several factors including:
• Geography (local wage requirements and market conditions)
• Skills and experience (number of years and industry experience)
• 401(k) plan, with generous matching (must be 18 years old to qualify)
• Tuition scholarship opportunities through Oregon State University E Campus to any of the 95+ OSU degrees offered
• Full medical, dental and vision insurance to employees who work 21 or more hours per week (eligible the first of the month after hire)
• Employee Assistance Program including mental health resources for all employees
• Paid vacation (after a waiting period of 4 months of employment)
• Flexible schedule
• Free coffee and fresh baked goods as well as an employee discount
• Opportunities for growth and advancement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. To view the complete job description, which includes the essential duties for this role: Shift Lead Job Description Peet’s is proud to be an Equal Opportunity Employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local ordinances.                     For more information about our craft and who we are please visit our website.                                          We look forward to hearing from you!