Branch Supervisor - Float (75329)

Job DetailsLevel: SeniorJob Location: 26 Forest St Operations - Marlborough, MA 01752Position Type: Full TimeSalary Range: $25.00 - $32.00 HourlyJob Category: Customer ServiceTitle: Branch Supervisor - Float                                              

FLSA Status: Non-Exempt                                                   Employment Status: Full Time

Department:  Retail                                                              Location: Branch/ Hybrid Eligible

Reports To: Branch Administration

Date Prepared: August 28, 2024                                           Human Resources Review:  August 28, 2024

 

SUMMARY:

As a member of the Retail Branch team, reporting directly to the Branch Administration, the Branch Supervisor Float provides coverage for all locations and the Video Connect channel. This position is responsible for all facets of branch operations including deposit accounts, consumer loan lending, and basic business development responsibilities The Branch supervisor, in coordination with or in the absence of the assistant manager/ Relationship Manager, coordinates staffing needs, and delegates’ responsibilities and work assignments as required. This position exercises administrative control over the functions of the assigned branch office to ensure the ongoing effective operation as well as the oversight of new initiatives, in conformance with established Bank policies and procedures and assumes responsibility for the branch in the absence of the Assistant Manager/ Relationship Manager. When assigned to the Video Connect Branch, it may allow for a remote/hybrid work arrangement. Additionally, it is expected that this position assist with projects that affect the department and the bank, acts as a resource for other team members and embrace the established sales and service culture to maximize their contribution to the Bank’s goals.

 

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site.


Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.


 

ESSENTIAL DUTIES and RESPONSIBILITIES:

Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive, other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                            

GENERAL:


Provides daily supervision and training needs for branch personnel and may meet regularly with the assistant manager/Relationship Manager to discuss staffing needs, individual and team accomplishments as well as challenges r on a regular basis.
Helps to attain internal performance objectives for branch business volume, deposits, loans, customer relationship expansion and quality audit reports, sharing responsibility for achieving goals.
Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy and goals.
Prepares reports for management as required.
Maintains a thorough knowledge of branch policies and procedures including the process of approving checks and providing system overrides.
May function as a Personal Banker or Teller as needed, including but not limited to the processing of teller transactions, opens and closes the branch. night bags, balancing the branch, vault and ATMs.
Performs random monthly cash drawer audits and alarm testing in accordance with the Branch Manager monthly report.
Handles more complex customer problems and complaints in a professional and timely manner and coordinates appropriate follow-up.
Assists with consumer loan requests, maintaining a thorough knowledge of the Bank’s consumer loan products with the ability to process payments, gather supporting documentation for pending loan applications, and input applications into the loan underwriting system.
Maintains a thorough knowledge of the Bank’s consumer loan products with the ability to accept applications, underwrite and approve applications within lending limits.
Monitor departmental procedures, making recommendations for changes to increase productivity and improve efficiencies.
Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines
Maintains proficiency with Video Connect to assist customers through this por