PLS Customer Service Representative

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

PLS Customer Service Representative

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a(n) Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Scheduling the delivery of rental units for patients’ home therapy within required timelines following order release.
• Coordinating the timely return of Solventum rental units from patients after discharge so devices can be available to support the next patient in need.
• Interacting with patients, home health agencies, and doctors’ offices via inbound and outbound calls, texts, and written correspondence/email to secure information needed for delivery and return of equipment.
• Reviewing order notes, documents on file, prior orders, and other available resources to determine appropriate next steps for each order on the assigned worklist.
• Participating in all reasonable work activities as assigned and deemed appropriate by management, including occasional overtime, to support business and patient needs.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND Two (2) years of customer service experience

In addition to the above requirements, the following are also required:

• One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook

Additional qualifications that could help you succeed even further in this role include:

• Ability to multitask and toggle between 4–5 different systems (such as dual-screen environments)
• Strong typing and data entry skills
• Experience working with a dialer or in a phone-based customer service environment
• Ability to communicate effectively both verbally and in writing, conveying a positive, customer-focused and team-oriented attitude
• Consistent adherence to work schedule commitments, ability to work with minimal supervision, and flexibility to support schedule adjustments based on call volumes or staffing needs
• Ability to maintain confidentiality and exercise discretion in all business dealings

Work location:

• Hybrid (Job Duties allow for some remote work but require travel to a local Solventum office location at least 4 days per week each month)

• Reliable transportation to and from the work location is required.

Travel: May include up to [25-50% domestic]

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers ma