Senior Engineering Manager - Customer Support

<h1><strong>🐼 Who we are</strong></h1><p><strong>You. Better. With Alan.</strong></p><p>Alan's vision is to make prevention the new norm of care for all. <strong>Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.</strong></p><p>We're building a <strong>vertically integrated health partner</strong> that seamlessly unites insurance and smart healthcare delivery into one system.</p><p>By connecting all aspects of care - private, public, and direct to consumer - <strong>we create the most member-centric healthcare experience.</strong> Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.</p><p>We partner with <strong>32,000+ companies</strong> of all sizes, serving more than <strong>700K members</strong>, and have reached <strong>€500M+</strong> in ARR.</p><p>Our team of <strong>600 people</strong> (still growing) operates across <strong>France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.</strong></p><p></p><h1><strong>🤘 How we do it ?</strong></h1><p>People joining Alan are often surprised and delighted by our innovative working method. We have a set of <a href="https://alan.com/about/company-culture" rel="noopener noreferrer nofollow" target="_blank">cultural values</a> that guide our approach to work, such as:</p><p><strong>🎯 What drives us — We're obsessed with helping our members live healthier</strong></p><p><strong>Mission is the Boss</strong>: long-term thinking, seeking our mission success above all else.</p><p><strong>Member &amp; customer-led: </strong>obsessively focused on solving members &amp; customers problems and creating the most delightful experiences.</p><p><br/><strong>🏆 How we build excellence — We hire the best people and give them platform to succeed</strong></p><p><strong>Champions of excellence:</strong> extremely high standards and talent density.</p><p><strong>Distributed ownership:</strong> accountable enlightened despots, everyone owns their decisions and results.</p><p><strong>Radically transparent</strong>: all information is accessible and written-first, so everyone can make the best decisions asynchronously</p><p><br/>🤝<strong> How we grow together — We help each other improve through honest feedback and bold thinking</strong></p><p><strong>Optimistic alchemy:</strong> optimists who collaborate with genuine care and support teammates.</p><p><strong>Empathetic challengers: </strong>direct, caring feedback combined with praises to help each other grow professionally</p><p><strong>Bold &amp; creative contrarians: </strong>think differently to achieve greatness, try new approaches</p><p><br/>⚡<strong> How we move fast — We fight complexity and focus on what matters most</strong></p><p><strong>Disciplined in execution: </strong>taking decisive actions with focus that compounds success over time</p><p><strong>Fight for simplicity: </strong>only high impact processes, smart frugality</p><p></p><h1><strong>⭐️ The Senior Engineering Manager job at Alan </strong></h1><p>At Alan, our engineering leaders are exceptional technical leaders who combine strategic vision with hands-on leadership to drive both team excellence and technical innovation. As a Senior Engineering Manager, you'll remain deeply technical while building high-performing teams across multiple engineering crews.<br/></p><h2><strong>🚀 Your mission </strong></h2><p>You'll lead an engineering area of 6-15 engineers, staying close to the code while scaling your impact through exceptional teams. In this role, you will:</p><ul><li><p><strong>Set technical direction</strong> by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and security</p></li><li><p><strong>Build talent density</strong> through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers</p></li><li><p><strong>Enable effective collaboration</strong> across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively</p></li><li><p><strong>Drive strategic alignment</strong> with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goals</p></li><li><p><strong>Stay hands-on</strong> with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader<br/></p></li></ul><h2><strong>🚀 What we're looking for</strong></h2><ul><li><p><strong>3-5 years of engineering management experience</strong> with a track record of building high-performing teams</p></li><li><p><strong>Strong technical background</strong> with the ability to make sound architectural decisions and guide technical excellence</p></li><li><p><strong>Proven ability t