Regional IT Support Specialist II

At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world’s most challenging problems, like designing a more resilient, inclusive, and equitable future for our communities and cities.  

Our people-centered, “People First” culture and “One Firm-Firm” motto promotes integrated teams that unite to shape the future of cities.  Gensler’s vision is to “Create a Better World through the Power of Design,” and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together. 

Your Role 

This is an on-site position based in our Chicago office, supporting locations across the North Central region. Standard business hours are Monday through Friday, 8:30 AM to 5:30 PM.  

This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks in a dynamic team.  The individuals within this team demonstrate a high sense of ownership, urgency, and collaborative attitude. Successful specialists are dynamic, empathetic, and can apply a broad range of technology knowledge and acquired understanding of our creative business, IT scope and that of our technology ecosystem towards timely support with focus on collaborative approach and client satisfaction. 

What You Will Do 

I. Build and maintain current knowledge and understanding of core IT infrastructure in place at Gensler - including Endpoint, Storage + Server, Networking, Security and AV technologies - to be able to work effectively and deliver results. The following highlights key system-based tasks. 

• SCCM based Windows endpoint imaging, management, and software deployment and maintenance. 
• JAMF based MacBook imaging, management, and software deployment and maintenance. 
• Depot-based Lenovo and Apple device repair coordination. 
• Active Directory based user and folder security management. 
• Assistance with installation and maintenance of End Point, Server, Storage, Networking and Security related equipment within regional IT infrastructure. 
• Perform data audit routines on Panzura, NetApp and Azure Files based storage systems. 
• ServiceNow and other communication channel-based first and second level support requests, while adhering to established practices and protocols for resolution. 
• Citrix based cloud desktop support. 
• Intune based enrollment support for Gensler and personal mobile devices. 
• Remote access support based on GlobalProtect VPN and PingID based MFA. 
• Meeting guidance & scheduled + on-demand assistance for Microsoft Teams and Zo