Hazard Claims Representative

Description

WE ARE HIRING!

Join our team as a Hazard Claims Representative dedicated to providing exceptional support to our borrowers. In this role, you will be the primary point of contact for customers in regard to their insurance claims. You will answer questions regarding claims, start the claims process for borrowers, and complete claims processing per Agency requirements. 

In This Role, You Will:

• Initiate the claims process for borrowers and ensure all necessary documentation is collected and inspections have been ordered
• Provide clear information and answer questions about claims procedures
• Collect paperwork and order inspections for claims
• Process customer requests related to insurance claims efficiently and accurately
• Enter, track, and update claims information in accordance with agency requirements
• Monitor claims progress and follow up to ensure timely completion
• Answer incoming phone calls from borrowers regarding their insurance claims
• Collaborate with internal teams to resolve any issues or discrepancies related to claims
• Other duties as assigned

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• 6+ months of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
• Strong customer service orientation and interpersonal skills 
• Excellent verbal and written communication skills
• Ability to work independently, organize, prioritize, perform job responsibilities
• Ability to be flexible, engaged, reliable and respectful to maintain excellent team relations
• Attention to detail and accuracy in data entry and documentation
• High school diploma or equivalent