Product Manager, Care and Retail Experience

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*** This position will sit in Bellevue, WA or Overland Park, KS. This role requires a hybrid schedule requiring at least 3 days a week in office.***

The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

Product Manager is a "jack-of-all-trades" demonstrating deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

• Vision, Strategy, and Analysis
  • Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.
  • Identifies target customer(s) for existing or future products drives end user product research.
  • Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
  • Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
  • Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
  • Works with stakeholders and follows enterprise process to secure and maintain product funding.
  • Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
  • Conducts specific ad hoc analysis and provides insights to management on request.
  • Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
  • Works with external third parties to assess partnerships and licensing opportunities.
  • Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Customer Evangelist
  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
  • Create, manage, foster an active VOC feed for themselves and team.
  • Actively looks for opportunities to delight or meet customer’s unmet needs.
  • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mentality.
  • Creates an environment and culture where the team is immersed in customer-first mentality.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Product Execution / Delivery
  • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work ma