Pfizer Connect Health and Science Representative (Inside Sales) - Tampa, FL or Lake Forest (onsite)

All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

The Pfizer Connect Health & Science Representative (PCHR) is responsible to increase product awareness, educate customers and attain the goals of their Business Unit through fully remote / virtual customer interactions. The PCHR is charged with relationship development and promotional efforts with U.S. customers and accounts.  

The PCHR should possess strong business acumen and outstanding communications skills with an aptitude to develop in-depth expertise in virtual engagement settings, establish and build impactful relationships and exhibit strong promotional skills.  They must understand and follow the call process for their BU including developing pre-call plans, executing calls, and conducting post-call analyses  using all available digital and virtual tools.  They must have the ability to work independently in virtual collaboration with cross-functional internal teams.  Where applicable, the PCHR should coordinate insights, learnings, and customer approach with in-field Health & Science Representatives or Specialists who call on Health Care Professionals (HCP) in overlapping geographical areas.

ROLE RESPONSIBILITIES

• Engage with customers virtually, primarily from a dedicated Pfizer Connect Center, to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs.
• Generate product demand by educating customers and promoting the product.
• Effectively build rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs)​; adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU.
• Understands and uses approved promotional materials to support marketing message.
• Uses approved Pfizer resources to support customers, accounts, HCPs and patient’s needs (demonstration units, samples, vouchers, co-pay resources) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines​.
• Integrates guidance and insights from management/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning​; proactive planning and optimization of call environment (Center location and work-from-home); able to effectively plan day-to-day work based on personal and customer schedules​; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members.
• Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively.
• Appropriately support customers or accounts on relevant contract value opportunities and virtual in-services on ready-to-use delivery systems.
• Appropriately support HCP and patient access to Pfizer products by providing relevant information on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs (excluding individual cases), Formulary and Co-Pay Resources. 
• Discuss negotiated contract terms and contract options (where appropriate and with approved language); answer on-label questions; advocate for Pfizer on-demand portal (Galaxy) with access to appropriate targeted content.
• Learns to apply triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for real-time hand-offs to cross-functional experts with some limitations.
• Complete cross-training on select to-be-identified assets outside of home BU for ‘surge capacity’ coverage.
• Stays current with all required training, including Compliance, and routinely enhance skills through self-study, development programs, conferences and / or training classes at local and / or remote locations.​

BASIC QUALIFICATIONS

• Bachelor’s degree with 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent 
• Goal-oriented individual with a strong desire to be in promotional role; have core skills of customer service orien