Customer Support Specialist

Description

We’re 8fig, a team on a mission to provide tailor-made growth capital for eCommerce sellers who are on their journey towards becoming 8-figures. Our AI-CFO platform enables fast-growing online sellers to reach 5x revenue growth YoY, get access to unlimited capital to meet demand, and scale faster, and smarter.

Backed by top-tier VCs, we have an AI-driven methodology to help eCommerce sellers get the capital they need, when they need it, and with maximum agility. We’re growing fast and are looking for strong performers, true team players, who want to join us in further revolutionizing the e-commerce growth and funding space.

We are looking to grow our Customer Success and Support team to further driver customer satisfaction and contribute to shaping the future of our company.

What’s in it for you:

• Competitive salary & benefits package
• Flexible time off (take a rest when you need it)
• Learn from local and international teams of entrepreneurs who have led successful startups and have numerous lucrative exits under their belt

 

Responsibilities:

• Provide high-quality support to customers; address inquiries, resolve issues promptly and effectively, and educate customers on usage and value of our solutions
• Work closely with Customer Success, Risk, and the technical teams to ensure exceptional customer experience
• Be a customer advocate while capturing customer feedback and providing continuous feedback to the Product team 
• Continuously improve the quality, effectiveness, and efficiency of our support processes
• Update and maintain the CRM with relevant account details

Requirements

• Mandatory: Bachelor’s degree, native English, experience or education in Financial Services or Fintech.
• Mandatory: 2-4 years of experience in Customer Support or Customer Success roles, and with a track record of success.
• Strong communication skills, both verbal and written.
• Ability and desire to work in a fast-paced environment as part of an international team.
• Well-organized, with high attention to detail and ability to prioritize tasks.
• Experience with CRM tools such as HubSpot, Intercom, email softwares, and SMS communication platforms.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Passion for technology and a commitment to helping customers achieve success and growth.

Location: Austin, TX (on site); or NY/NY/CT (remote)