Senior Systems Engineer - Site Reliability Engineering

Overview

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

 

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

 

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

 

This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Responsibilities

The IT Rental Operations Products team is responsible for the development and support of products that provide mission critical rental ticketing business capabilities.  You will be responsible for implementing enhancement changes, monitoring product health, long and short-term capacity planning, resolving production issues and designing initiatives planned to continue to evolve our services to align with our new API-first strategy.  You will work closely with many different client teams such as Greenlight, Frictionless, kiosks, mobile applications, and websites to ensure a consistent experience for our customers.  It is a very exciting time to be a part of the team as we continue to evolve in our support and development of new solutions and enable our business to grow through the implementation of new capabilities. 

 

The Senior Systems Engineer (Engineer 2) is responsible for ensuring the availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning for High Availability (HA) Rental Systems.  These systems are a hybrid collection of Cloud, Web Services, and Legacy solutions.  The ideal candidate will be experienced with Site Reliability Engineering, incorporating aspects of software engineering and applying them to infrastructure and operations support.  This position creates a bridge between development teams and operations by applying a software engineering mindset to system administration topics, and vice versa.

 

As a Senior Systems Engineer you will be expected to use your technical knowledge to routinely monitor solution health to ensure all rental solutions are meeting established SLAs.  You will be called upon to assist with the resolution of production issues that can include performance degradation, capacity concerns, and outage events. In addition, you will be responsible for monitoring and ensuring system health during maintenance events such as patching and upgrades. The eventual comprehension of the complete rental solution ecosystem will be expected to fully participate in problem solving and troubleshooting efforts.  We are looking for a talented individual that can serve as a subject matter expert in their area of focus and represent their department on complex assignments. You will be responsible for evaluating elements of technology's effectiveness, research, investigation, and make recommendations for improvements that result in increased solution consistency and reliability.

• Contributes to the development of strategic capacity planning for the department
• Focus is on production infrastructure support and operational strategic activities
• Monitors key performance metrics; escalates and addresses problems
• Subject matter expert in more than one area of responsibility; represents team within and outside own department
• Assists with project planning; provides technical expertise to project teams and/or serves as technical lead on project teams within area/department
• Works on lar