Contract, IT Collaboration Applications

Job Description Summary:

The Contract IT, Collaboration Applications is responsible for the execution of the overall strategy, as defined by the Senior Director and Executive Director of Collaboration, and development of the architecture for our Microsoft 365 environments and applications such as Teams, SharePoint, OneDrive for Business, and the Power Platform. This includes, but may not be limited to, the solution architecture, administration, governance, security, development, internal customer support and training for site and app administrators/content owners.

The incumbent leads and contributes to the architectural design, development, customization, and integration efforts of all Microsoft 365 solutions. This involves identifying, documenting, and refining business and system requirements based on dialogue and interaction with end users, as well as the Senior Director. Upon finalization of these requirements, designs appropriate architecture and develop the solutions that meet the specified business needs as per project/action plan(s) to ensure solutions are implemented on schedule.

The Contract IT, Collaboration Applications is the primary point of contact between end users and the Senior Director. He/She also contributes subject matter expertise and provides mentorship and training to end users and IT team members.

The Contract IT, Collaboration Applications supports adherence to relevant regulatory requirements and all company Standard Operating Procedures (SOPs).
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Job Description:

ESSENTIAL FUNCTIONS

Primary duties/responsibilities:

• Designs, develops, implements and/or enhances Microsoft 365-based solutions to meet on-going and/or new business requirements, including:
  • Web Content Management (e.g., the corporate Intranet)
  • Collaboration (e.g., SharePoint Communication sites, Microsoft Teams, OneDrive for Business)
  • Business process management (e.g., Power Automate flows, web forms)
  • Document Management (e.g., Taxonomy, custom content types, policies, metadata)
  • Teams and Custom Apps (e.g., Power Platform, Power Apps)

• Ensures business process workflows (Power Automate flows) are designed and developed in a manner that provides for further expansion of Microsoft 365-based solutions.

• Develops project/action plans and monitors implementation action items to ensure on-time delivery.

• Develops the SharePoint Online solutions leveraging JavaScript, jQuery, HTML, CSS, XSL and XML, HTML, CSS, ASP.NET, .Net in the creation of custom solutions, including complex Web parts.

• Develops prototypes, POCs, collateral, etc.

• Analyzes existing technical and business processes as well as current technology solutions, if any. Documents business and system requirements and ensures end user alignment with functional requirements documentation.

• Identifies business and system process improvement opportunities including process automation and data integration with other systems. Collaborates cross-functionally to define, develop and implement application interfaces.

• Functions as an internal Microsoft 365 Subject Matter Expert (SME) and recommends best-practice solutions.

• Ensures the stability of the Microsoft 365 environment.

• Oversees data integrity and consistency.

• Troubleshoots and optimizes system performance within Microsoft 365 environment.

• Provides end user training and support and ensures that users adopt new or enhanced functionality. Mentor business users and IT team members in new Microsoft 365 features as they become available.

• Executes Standard Operating Procedures (SOPs) for operating and using Microsoft 365 functionality, as defined by the Senior Director.

• Assists with the management of security within Microsoft 365, including external users in SharePoint Online, Teams and Azure AD.

• Performs other tasks and assignments as needed and specified by management.

KNOWLEDGE/SKILLS/ABILITIES REQUIRED

* Minimum level of education and years of relevant work experience.

• Bachelor’s degree in a related discipline (e.g. computer science, engineering, etc.) and a minimum of 4 years of progressively responsible experience in a pharmaceutical, biotechnology or related environment OR equivalent experience.
• A minimum of 4 years of experience as the principal resource for a large-scale Microsoft 365/SharePoint Online deployment OR equivalent experience and/or education.

* Special knowledge or skills needed and/or licenses or certificates required.

• Demonstrated expertise and hands-on execution of successful imp