Field Support Technician - Boston, MA

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

Territory: Boston, MA

Travel: 25%-30% domestic

The Roche Support Network group is dedicated to providing top-tier support to its customers. This position serves as an expert resource for the technical repair and installation of Roche products in assigned areas. Responsibilities include offering complex technical support, performing on-site service, repair, and installation of products, and handling both mechanical and software issues. The role involves advanced troubleshooting, diagnosing failures, and determining cost-effective resolutions to minimize downtime. Specialized knowledge and specific training are required. The position also involves maintaining and improving the quality system and achieving quality objectives.

This is a field based role.

Who you are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.

• Successfully training or certification as defined by RD Services Leadership and policy.

• Knowledge of electronics, electro-mechanical systems, and information technology.

• Knowledge of basic chemistry.

• Good written/verbal communication, organization and prioritization skills.

• Effective customer service skills, which includes a positive attitude and helpful customer interaction.

The expected salary range for this position based on the primary location for this position of Hillsboro, OR is $43,600- $81,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Link to Benefits

Relocation benefits are not available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.