Product Support Specialist

About Creative Works

We create powerful emotions and memories through immersive attractions. We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues. For over 28 years, we have brought ideas to life with a talented team of designers, sculptors, craftsmen, and artisans, and we are proud to have delivered the WOW Effect to a wide variety of destinations across the globe.

We’ve been named one of The Best Places To Work In Indiana twice in a row. Inside our walls, you'll find lots of creative people who are passionate about what they do and make. Every day is different with new challenges. We pride ourselves on creating an amazing culture where our employees can grow professionally and personally. Every company says this, but we can actually prove it!

Our Team

Our team is one of the secrets of our success. We are artists, craftsmen, dreamers, and managers. Everyone brings something unique to the table and our collective passion, excitement, and attention to detail explain why we exceed our clients’ expectations time and again. We have high expectations for everyone on our team. It’s the only way we can deliver amazing products and services. Our team is passionate, hungry, and always striving for more.

The Role

Hey tech enthusiasts! Ready for a thrilling ride in the world of advanced Windows and Linux configurations, escape rooms, and virtual reality? We're on the lookout for a full-time superhero to join our tech support team! If you're a pro at delivering top-notch customer service, love diving into creative projects, and can handle support cases with a smile (even on weekends), we want YOU. From low-voltage wiring to PCB and PLC development, your days will be a mix of excitement and problem-solving. 

Duties & Responsibilities:

• Delivering exceptional customer service
• Help Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings/weekends)
• Advanced Windows and Linux Configuration
• Creative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractions
• Concept to implementation for various projects
• Strong aptitude for learning and self-teaching
• Low voltage wiring
• PCB and PLC development
• Problem-solving common PC hardware and software errors
• Network design and implementation
• Internal IT and data management
• Strong written and oral communication

Keys to success:

• Must be able to work well with others and communicate status and concerns in a positive manner
• Must be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.
• Organization
• Able to see tasks from start to finish
• Work well under pressure
• Handle multiple tasks simultaneously
• Excellent written and oral communication skills
• Excellent computer skills for using our various online cloud-based tools and software programs
• Able to find solutions to uncommon issues and make decisions
• Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving
• Resourcefulness 
• Attention to detail 

Qualification Requirements:

• Experience in a technical or related field (IT, audio/video, telecommunications, etc)
• Proficient in small electronic repairs, low voltage wiring, and troubleshooting
• Working knowledge of Windows and Linux advanced settings and configurations
• Safe use of power and hand tools
• Valid driver's license

Pay and Benefits:

• Full-Time, Salary
• Hours: Monday - Friday from 9am - 6pm with rotating on-call every 3rd Saturday (*schedule could change based on scheduling needs throughout the year)
• Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities available
• Financial wellness program available 
• Employee Assistance Progra