Regional Manager - Operations, Northeast

Technological innovations are pushing the boundaries of home-based healthcare. VelocareTM, a business within Cardinal Health, is playing a leading role in this evolution by building critical supply chain infrastructure for hospital-at-home programs. Be part of an extraordinary team with a start-up mentality, within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country. 

What Depot Operations contributes to Velocare™  

Velocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for overseeing a region of facilities, that perform a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to patient’s homes and customer locations. Other functions performed include setting up new depots (layout design, shelf building, hiring), inventory management (ensuring inventory routines are consistently executed), OKR management, and getting your hands dirty when necessary. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally. 

Location: Oversees the Northeast United States. Must live within driving distance of Peabody, MA, as travel there is required at minimum weekly.

Responsibilities 

• Oversight of up to 8 depots, primarily in the Northeast United States
• Lead up to 8 direct reports, with each of those direct reports leading hourly depot technicians
• Monitor depot productivity, adhere to budgetary guidelines, and work to meet operational objectives and goals while maintaining quality standards. 
• Recommends and implements programs, policies, and strategies to increase production and efficiency for facility and vehicle utilization.
• Continuous improvement mindset
• Responsible for all aspects of the facility and vehicles for multiple sites, including maintenance and appearance.
• Implements and administers all regulatory compliance, policies, and procedures.
• Facilitates a strong customer relationship as the primary contact for designated markets. This includes ensuring quality service, prompt follow-through on customer correspondence, facilitating recurring market customer meetings, documenting and communicating performance to and improvement plans for achieving service level agreements.
• Handles general employee inquiries and resolves concerns.
• Responsible for supervisory and employee development, training, coaching, counseling, and performance appraisals.
• Maintains positive employee relations.
• Responsible for Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities; primary facility contact for QRA compliance and initiatives.
• Given the 7 day/ wk, 365 day/yr operating schedule that is required by the customer, this position must be flexible with work schedule to enable consistent service. This includes occasionally working nights, weekends, holidays
• Travel to depot locations based on business need

Qualifications

• High school diploma/bachelors degree preferred
• 5+ years’ experience in supervisory/management preferred
• Strong communication skills and highly organized
• Highly proficient in MS Excel and MS Powerpoint
• Experience managing team activities within a software application preferred
• Proficient in managing teams virtually in multiple locations
• Salesforce knowledge preferred
• Lean Six Sigma certifications preferred
• Ability to interface with the customer
• Within commuting distance of Boston, MA (more specifically Peabody, MA)
• 30% regional travel

What is expected of you and others at this level

• Embraces the culture of an internal start-up and is comfortable rapidly problem-solving as new, unforeseen situations develop
• As required per business need, must be able to get hands dirty and perform manual functions like customer deliveries, inventory management, and minor handywork such as building shelves and installing e-track in vans.
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• Manages, interprets data and presents comprehensive updates to leadership
• Contributes to the development of policies and procedures
• Develops solutions to a wide range of difficult problems that are innovative and consistent with organization objectives
• Works independently with general guidance
• Facility management for multiple sites (within different regions and/or states)
• Performance reviews for all direct reports
• Budget