We anticipate the application window for this opening will close on - 23 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

The aim of the Senior Sales Program Manager is to provide leadership, coordination, and execution of key strategic initiatives within the Global Commercial Office, with focus on driving adoption and performance of Channel Innovation programs, supporting the business, to enhance reach, sales productivity and customer experience.

This role will lead the adoption and performance of new sales channels, in particular the Remote Sales, E-Store and Remote Support, to expand customer reach and drive profitable sales for the Operating Units. Additionally, the Regional Deployment lead will be in charge of deploying Customer Insights initiatives such as NPS, embedding customer experience into OUs decision making process.

In particular, the role will support the deployment of Connect.Me teams, will develop coaching mechanisms, will engage sales organizations including First Line Sales Managers, to foster integration and performance; it will support opportunity management in collaboration with digital marketing where applicable, it will ultimately drive results and Connect.Me performance locally.

Successful execution will involve leading deployment of the E-Commerce platforms (Connect E-Store), promotion & onboarding, working in collaboration with local customer care tams and with marketing & Sales teams for marketing and product strategies / catalogue.

The Regional Lead will be in charge of identifying opportunities for introduction of Remote Support (for OR cases, programming, training and proctoring), leveraging the LiveStream solution, targeting accounts, building opportunity pipelines and supporting teams to ultimately convert cases and drive productivity of TC teams.

To ensure a customer-centric culture, the role will support deployment of relationship NPS market researches, providing leading business indicators to the OUs. This might require maintenance on CRM system, ensuring contact data quality.

The role will work in close collaboration with other regional Remote Engagement leaders, present in Europe and Asia, as well as with the central strategy leaders, and supporting functions, to continue drive innovation, anticipate needs, and provide solid support to the Operating Units.

It will be critical that the lead deploys regional priorities, while at the same time challenging strategy leads to the effectiveness of the strategy, he/she will engage with local network, and be moved by a spirt of continuous innovation to drive change.

JOB DUTIES AND RESPONSIBILITIES:

Connect.Me Remote Sales

• Lead local deployment of Remote Sales tools & training
• Develop coaching program with “ride-along” for reps
• Engage FLSMs and sales reps to drive full integration into OU
• Share sales productivity reporting with local leaders

Connect E-Store

• Lead local E-Store releases & launches
• Lead local catalogue maintenance (exclusions, regulatory, pricing where needed)
• Localize & adapt promotions
• Drive reps onboarding and engagement
• Drive customer onboarding and nurturing

Connect Expertise, Remote Support

• Engage local organization with the opportunity and productivity gains
• Support reps and TC with knowledge and training
• Manage accounts’ opportunity pipeline, targeting and nurturing accounts
• Innovate and expand, driving adoption and performance for the OUs

Customer Insights

• Drive local contact maintenance
• Support survey execution, review results, engage local OU to integrate into business plans
• Engage leadership on customer engagement (NPS/CES)

SKILLS AND COMPETENCES:

The position requires a mix of sales/marketing, digital and transformation competences in understanding evolving needs, capturing market opportunities, and driving effective business execution locally. The role requires a high degree of business acumen and strategic thinking, to allow anticipating market trends and business need, and providing omni-channel