Group Account Director

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Group Account Director is accountable for developing and implementing comprehensive portfolio strategies across multiple client accounts. This executive leader anticipates client needs across a diverse portfolio, delivers exceptional performance against key indicators within varied contract parameters, and builds financial plans that exceed revenue and profitability targets. The Group Account Director creates and manages high-performing teams that deliver operational excellence across all accounts, maintains robust internal stakeholder alignment, tracks and reports on portfolio-wide performance metrics, identifies expansion opportunities through product and service offerings, and proactively mitigates operational and financial risks. This role requires sophisticated coordination between client-facing operations and JLL's internal organization while navigating diverse contract models and client requirements.

Primary Responsibilities

Exceeding Client Expectations Across the Portfolio

• Create and execute comprehensive account plans for each client within the enterprise data center portfolio, aligning objectives across different contract structures and driving high-quality, consistent results
• Drive portfolio growth by articulating JLL's value proposition and identifying expansion opportunities through existing and new product/service offerings tailored to each client's data center operations
• Develop deep understanding of each client's data center strategy and infrastructure roadmap to position JLL as a strategic partner across the portfolio
• Navigate and optimize performance across varied contract models including integrated facility management agreements, technical services contracts, project-based engagements, managed services, and hybrid arrangements
• Participate in new business pursuits, representing the data center vertical and partnering with the solutions development team develop best in class solutions

Portfolio Performance Management

• Design and implement portfolio-wide performance tracking systems that provide real-time visibility into operational, financial, and client satisfaction metrics across all client accounts
• Establish standardized KPIs and benchmarks across the portfolio while accounting for client-specific requirements, contract variations, and performance drivers unique to different engagement models
• Generate regular portfolio performance reports and executive dashboards that synthesize data center operations, cost efficiency, service quality, and strategic initiatives across multiple clients
• Leverage data analytics to identify trends, optimization opportunities, and areas requiring intervention across the diverse client portfolio
• Compare performance across different contract models to identify best practices and inform future commercial structuring

Product and Service Expansion

• Continuously assess the data center services landscape to identify new product offerings that address evolving client needs across the portfolio (e.g., edge computing support, liquid cooling infrastructure)
• Build business cases for service expansion that demonstrate ROI and align with each client's objectives around uptime, efficiency, capacity, and cost optimization
• Lead cross-functional teams to pilot, implement, and scale new offerings across the portfolio while ensuring operational readiness
• Identify cross-selling and upselling opportunities within existing client relationships, leveraging success stories from one account to drive expansion in others
• Adapt service offerings to fit various contract structures, from transactional project work to comprehensive managed services arrangements

Internal Stakeholder Management

• Maintain strong alignment with JLL Work Dynamics leadership, account leadership, and corporate functions to ensure portfolio strategy supports broader organizational goals
• Coordinate effectively with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutions across the diverse client portfolio
• Serve as a voice of the data center portfolio within JLL, communicating client needs, market dynamic