Administrative Assistant, Service Coordination

Position Title: Administrative Assistant; Service Coordination

Classification: Non-Exempt

Comepensation: Starting at $20.00/hour

Position Type: Full- time

Department: Service Coordination

Hours: 40 hours/week, Monday-Friday, 9AM-5PM (flexibility after training completed)

Location:  Plymouth Meeting, PA (Hybrid work option available with Supervisors approval)

Start Date: ASAP

About Behavior Interventions, Inc.

Behavior Interventions was founded in 2006 by two Board Certified Behavior Analysts with a mission to provide quality Applied Behavior Analysis (ABA) services to our families in New Jersey, Pennsylvania, and Delaware. Our team is composed of clinical and administrative team members all focused on creating meaningful change in the lives of those we serve. We are seeking a Administrative Assistant to support our Service Coordination team in Plymouth Meeting, PA.

Reporting Relationship: The Administrative Assistant reports to the Service Coordination Supervisor for all of the duties and responsibilities listed below and for other duties that the Service Coordination Supervisor may assign.

• Responsibilities may include, but are not limited to the following: Reviewing and completing posted administrative assignments daily; reporting progress to the assigned service coordinator. 

  • Supporting the start of new clients’ cases, including adding new cases to authorization & eligibility trackers
  • Supporting the receipt of valid Written Orders for ABA services by communicating with families and their doctors’ offices
  • Submitting and following up on authorizations by calling/ emailing insurance providers, checking portals
  • Receiving authorizations for treatment periods lasting up to 12 months in duration, and interpreting the determination(s)
  • Calculating units for services per CPT code, based on start and end dates, and identifying & clarifying discrepancies between requests & approvals with providers
  • Disseminating authorization approval & denial details to various contacts, such as BCBAs and Authorization Coordinator, via templated emails, metadata
  • Documenting all actions in Activity & Call Log in practice management (CentralReach)
  • Submitting discharge summaries to payors
  • Accurately maintaining client records in practice management system (CentralReach)
  • Assist Service Coordinator in submitting re-authorizations to insurance companies
  • Tracking, preparing and sending prepared emails to clinical staff
  • Reviewing clinical reports to confirm administrative details are accurate

Requirements:

• Highschool diploma required
• 1 year of professional work experience
• Ability to maintain confidential information, i.e. handle sensitive case files and follow HIPAA/FERPA regulations
• Ability to work in a fast paced environment; handle multiple situations simultaneously and meet deadlines in an efficient manner
• Proficiency with basic math; adding, subtracting, multiplying and dividing accurately utilizing a calculator 
• Proficient technical skills; working knowledge of Google apps including Gmail, Docs, Sheets and Calendars or equivalent programs
• Experience or knowledge in ABA service delivery preferred
• Effective customer service and communication skills
• Organizational/time management/prioritization skills

Benefits: When eligibility requirements are met, employee receives access to company medical, dental, vision, short-term and long-term disability insurance benefits, 401(k) retirement plan and PTO. Benefit level for this position is B-Ops3.

*Behavior Interventions is an Equal Employment Opportunity/Af irmative Action Employer and does not discriminate on the basis of race/color, religion, sex, sexual orientation, gender identity, national origin, medical history, protected veteran status, disability or any other legally protected status

#OPS