Clinical Ambulatory Services Rep II - Outpatient Neurosurgery Clinic

We’re searching for a Clinical Ambulatory Services Representative II at our Outpatient Neurosurgery Clinic, in The Medical Center someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will be responsible for both clinical and non-clinical duties. The role will provide patient care and excellent customer service in the Texas Children's healthcare setting. To help coordinate flow and provider schedules to effectively manage patient care.

“As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.”

Think you’ve got what it takes?

Skills & Requirements

One of the following certifications is required

• CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants  
• CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)  
• EMT - Emergency Medical Techn by the Texas Department of State Health Services  
• EMT-A - Advanced EMT by the Texas Department of State Health Services
• EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services
• EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services
• EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services  
• LIC PAR - Lic-Paramedic Texas Department of State Health Services  
• NCMA - National Cert Med Assistant National Center for Competency Testing  
• NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals
• RMA-AAH: American Allied Health American Allied Health  
• RMA-AAMP: American Association of Medical Personnel American Association of Medical Personnel  
• RMA-AMT: American Medical Technologist American Medical Technologist
• RMA-ARMA: American Registry of Medical Assistants American Registry of Medical Assistants
• H.S. Diploma or equivalent preferred College degree in related field required
• Required 2 years' Experience in a clinical/direct patient care setting 
• Preferred 2 years' Experience in a healthcare setting and customer service-focused industry and Outpatient clinic operations experience 

Job Duties & Responsibilities

• Demonstrates positive and effective interpersonal skills, communication, and customer service skills.
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
• Facilitates the appointment check-in procedure
• Coordination of Schedules.
• Provides high quality, cost-effective patient care for clinicians and the patient/family.
• May collect specimens and perform Point of Care Testing.
• Facilitates patient flow as the scheduling master for the clinic.

 

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurologic