Senior Director, Product Management, Agent Engineering

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Events and Website Platforms team is looking for a Senior Director, Product Management to deliver transformational change to our prospect, customer and event experience through innovations and development of intelligent agents on the Salesforce Platform with Agentforce. This is a technical product management role directly managing the backlog of a team delivering intelligent agents while contributing to the future roadmap of Salesforce products 

Candidates for this role will have extensive background in leading the development of sophisticated marketing, AI and content based experiences with global teams at scale. This is a senior leadership role responsible for delivering capabilities for internal and external Salesforce customers with a focus on innovating with Salesforce technology in close partnership with our product development teams.

This role will work with a global team of product managers with a focus on fostering and building engaging and elevating experiences for Salesforce customers and Trailblazers. The ideal candidate will have demonstrated success in defining product strategy, vision, roadmap and stakeholder engagement while building and leading teams running engineering backlogs. Candidates will benefit from experience in AI/ML,  marketing technology and working on large scale websites and events platforms.
 

Responsibilities:

• Vigilantly focus on the trusted delivery of customer success.

• Oversee delivery of products and projects involving a variety of technologies and ensure solutions align with long-term objectives.

• Lead decision-making and collaboration across a broad network of stakeholders, delivery partners, and operational teams.

• Maintain and lead awareness of industry best practices and relevant technologies.

• Develop, and cultivate amazing people and teams through collaboration and leadership.

• Manage employees, contractors or services providers as required.

Required Skills/Experience

• 12+ years relevant experience in product management and delivery

• Experience with AI/ML, Generative technologies, Co-pilots and Intelligent Agents

• Experience building Enterprise Software that incorporates LLM solutions.

• Familiarity with RAG Pipelines, RAG Patterns, Embedding Models and Retrieval re-Ranking".

• Experience with building products that utilize Ontology and Knowledge Graphs

• Salesforce technology expertise preferred including Salesforce Platform and Data Cloud

• Experience in Marketing and content management systems

• Managing development of customer facing/public properties and experiences

• Significant experience in scrum/agile practices and backlog management

• Managing global teams at scale across multiple hubs and time zones

• Managing vendor partners and teams extended with contractors

• Delivery accountability for complex development scenarios and technology

• Experience in Marketing, Community and Content based apps

• Managing development of customer facing/public properties and experiences

• Exceptional interpersonal and communication skills

• Ability to oversee multiple complex project deliveries in parallel

• Comfortable operating in a fast-paced, dynamic environment

Leadership Qualities 


• Think Strategically: Knows what it takes to gain the competitive advantage. Has the ability to see the forest through the trees in a dynamic environment. Can develop relevant, sustainable solutions. Aligns the right