Job Description

Working at IRSC has its perks!  In addition to helping drive change, you will also have a positive impact by supporting our students, staff, and faculty.

Shine Bright with Us: Join Our Team as an Admissions Specialist!

Are you a dynamic communicator passionate about education?  Do you thrive in a fast-paced environment where every day brings a new challenge?  If you're a self-starter who loves making a difference, we have the perfect role for you!

In this role, you will have the opportunity to:

• Engage with potential students and the community to promote IRSC's transformative programs.

• Respond to inquiries with enthusiasm and provide detailed information about our offerings.

• Participate in exciting recruitment events and public outreach activities.

• Handle a high volume of calls, offering solutions and support to our future students.

• Contribute to program success through collaborative project work and information dissemination.

• Create impactful communications and resources to enhance student services.

• Manage room scheduling and maintain a fresh inventory of recruitment materials.

Ready to Make an Impact?  Apply now and become the bridge between IRSC and our future leaders. Your journey in shaping lives starts here!

JOB SUMMARY

Under minimal supervision, this position may include new student recruitment, community outreach, public information, program specific promotional events, and enrollment services.  Duties include assisting in establishing two-way communication with IRSC and students; developing and participating in public outreach activities and events; handling many inbound and outbound calls to and from customers; listening to their needs or problems and supplying helpful resolutions to their issues.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Provides information; responds to inquiries and makes presentations regarding IRSC programs; and participates in related recruitment activities and events.

• Answers inbound calls for the area.

• Assists others in program recruiting and information dissemination.

• Assists others in the Department with projects, reports, and assignments to support the success of IRSC programs.

• Performs various basic office assistance duties.

• Ensures updated information is available within the Recruitment and Admissions department.

• Creates and reviews communications to students as well as other customers; develops student service materials, resources, and documentation as assigned.

• Works until 6:30 p.m. one evening per week, and multiple evenings during peak registration.

• Completes all other duties and responsibilities as assigned.

• Inputs prospect and admissions data in the student information system.

• Serve as an information liaison at the Welcome Desk and Student Communications Center (call center) by email, SMS messaging, over the phone, and in person.

• Room scheduling management.

• Maintain inventory and disbursement of recruitment materials.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• Associate’s degree required; Bachelor preferred.

• Ability to learn quickly the rules and procedures that affect the customers of IRSC.

• Excellent customer service skills and ability to communicate effectively.

• Knowledge of basic office skills.

• Familiarity with the IRSC website and ability to navigate the Internet.

• Skill in organizing, analyzing, time management, and prioritizing.

• Skill in working with Microsoft Office and Windows based applications including using a student information system.

• Skill in developing and delivering presentations.

• Ability to meet deadlines, solve problems, be student oriented, maintain confidentiality, be discrete, use sound judgment, be a self-starter, apply initiative, and work independently as well as with others.

• Due to the large volume of diverse customers that IRSC serves, employees that are skilled in multiple languages or have a practical understanding of multiple cultures are preferred.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in