Customer Service and Ticketing Agent

How You’ll Contribute

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.

How You’ll Contribute
Job Profile Summary

The Customer Service and Ticketing Agent will be responsible for fulfilling daily ticketing and customer service needs at the National Geographic Museum of Exploration. As part of the larger Visitor Experience team, this position will report to the Customer Service and Ticketing Supervisors. Working to provide the highest level of customer support to our visitors and brand supporters, agents will help with daily ticketing operations for both the museum and live events, assist with in-person and virtual constituent support and help facilitate membership benefit redemption.

We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture.

This role requires individuals to be on-site to perform job responsibilities. Must be flexible and able to work nights, weekends and holidays as museum operating hours and programming demands.

Your Impact

Your Impact

Responsibilities Include:

• Learn and efficiently operate Anchor, our museum’s ticketing system, to sell tickets for exhibitions and events

• Responsibly handle and track all cash and credit transactions

• Support museum membership goals, including selling memberships and fulfilling benefit redemption for members and donors

• Serve as the front-facing staff for National Geographic and the National Geographic Museum of Exploration, serving as the point of contact for visitors and customers needing assistance

• Respond to customer inquiries over the phone, in Service Cloud and via live online chat in our back office.

• Respond to and resolve customer complaints and concerns in a timely manner, escalating to a supervisor when necessary

• Provide on campus support across the Society as needed, including but not limited to National Geographic Live events and Signature Events

What You’ll Bring

Education

High school diploma or GED required. Additional education or equivalent experience a plus.

Experience

2+ year of experience working in customer service. Plus for being in a museum or arts and culture institution. 

Knowledge and Skills Required

• Excellent oral communication and interpersonal skills

• Flexibility and positivity in dealing with people

• Experience working in a ticketing system

• Experience with a CRM database 

• Ability to think quickly and be proactive about resolving customer service issues

• Experience corresponding with customers and representing an internationally recognized brand

• Ability to spend 5+ hours a day navigating our public spaces

Collaboration and Teamwork

Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Supervision

None

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At