Sales Administrator - Waldorf Astoria Miami Beach

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Admin, you’re not just supporting catering and small event sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Candidates who are familiar with the property's facilities, operations, and local business environment may be well-positioned to contribute quickly in this role. Experience at this property or comparable familiarity with hotel operations is a plus.

Here's what you'll do during a typical day:

• Support catering sales: Solicit, secure, coordinate and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel for groups of 50 or fewer guests with 10 or fewer guest room nights
• Deliver exceptional client service: Host and entertain clients, conduct site tours, draft contracts, and promote the hotel’s facilities and services to drive bookings
• Coordinate event execution: Communicate event details and provide clear direction to internal teams to ensure flawless delivery of catering events
• Manage event documentation: Generate contracts and Banquet Event Orders (BEOs), and support the daily distribution of BEOs, change logs, and reader boards
• Maintain marketing collateral: Collaborate with administrative staff to organize files and ensure event marketing materials are properly stocked
• Delight our guests: Respond promptly to guest inquiries and resolve any issues in a friendly, efficient manner to ensure a positive experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.