Strategic Account Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll lead one client portfolio. Supporting them in optimizing their business travel and technology solutions. 

 

What You’ll Do 

• Manage and optimize client’s budget 

• Build customer dedication by anticipating customer needs, marketing developments, leading contract renewals, and resolving risks and reporting gaps 

• Coordinate with all departments of the company to ensure all client service needs are met 

• Seek opportunities to increase client performance based on topics and data driven models 

• Collaborate with sales and consulting to drive the sale of travel products and services and identify C-level engagements 

• Communicate regularly with client, both in person and virtually 

• Demonstrate the added customer value of Amex GBT through your deep understanding of industry and market trends, and by providing innovative and proactive solutions to clients 

• Lead regular reviews and share trends, innovations, standard processes, and price strategies 

 

What We’re Looking For 

• Advanced Microsoft Office skills 

• Knowledge of the local and international business travel market, technologies, and tools 

• Experience in business travel service delivery and customer service 

• Contract life cycle and renewal experience 

• Passion for growing profitability 

• Excellent verbal and written communication in Spanish and English 

 

 

     

Location

Spain

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (a